Neolytix

Customer Support

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to the physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and the Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review, and apply criteria

Bilingual Health Support Specialist

Executive Assistant

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria

Korean Bilingual Virtual Assistant

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Healthcare Virtual Assistant – Allied Medical Background

Recruitment

• Join social media groups and professional networks and interact with potential candidates
• Advertise open positions to external networks
• Ask for referrals from current employees, acquaintances and industry professionals
• Maintain organized databases with candidates’ data
• Attend job fairs and organize career events
• Keep in touch with past applicants
• Use Boolean search to look for qualified candidates for hard-to-fill roles
• Conduct benchmark research on compensation and benefits for various positions and seniority levels
• Measure source of hire and time-to-fill for each role
• Research and recommend new sourcing tools and techniques
• Build a scalable process to learn and consult with clients on their hiring requirement
• Build hiring requirement based on your recruitment experience and client requirements
• Screen and interview profiles/ candidates
• Contact applicants, be proactive in providing a hiring status to applicants and work to build a stellar reputation for hiring services
• Report performance on hiring for clients on a weekly basis
• Report overall hiring performance across all clients to management on a weekly and monthly basis
• Participate in Client meetings and business reviews
• Support internal Neolytix teams to drive cross sell for RPO in other healthcare accounts
• Create content, promotions to help in cross selling and promoting RPO sub services from Neolytix.

Senior Recruiter

Digital Marketing

• Develop and execute comprehensive social media strategies to drive brand awareness, engagement, and lead generation for our healthcare management services.
• Create Social media posts to drive higher brand awareness, post engagement and establish Neolytix as employer of choice.
• Monitor key sites for Neolytix reviews. Proactively run campaigns to improve Neolytix reputation on online platforms.
• Plan and execute webinars and virtual events to showcase Neolytix’s expertise and engage with potential clients.
• Utilize tools to manage and monitor social media campaigns, analyze performance, and optimize based on data-driven insights.
• Create and run Account based Marketing (ABM) campaigns working with the Sales team.
• Collaborate with the sales & marketing team to create compelling email marketing campaigns that drive engagement and conversions.
• Monitor industry trends and best practices in B2B healthcare marketing to continuously improve strategies and tactics.
• Track, analyze, and report on key performance metrics to measure the success of social media and email marketing efforts.
• Foster relationships with key stakeholders and influencers within the healthcare industry to amplify our reach and credibility.
• Stratify & Develop a deep understanding of the target audience and tailor content to their specific needs and pain points.
• Leverage data and analytics to continually refine and optimize marketing strategies.
• Foster strong relationships with industry influencers and thought leaders to enhance credibility and reach.
• Stay current with the latest industry trends and technological advancements to keep marketing efforts innovative and effective.

Digital Marketing Specialist – B2B

• Develop and execute comprehensive social media strategies to drive brand awareness, engagement, and lead generation for our healthcare management services.
• Create Social media posts to drive higher brand awareness, post engagement and establish Neolytix as employer of choice
• Monitor key sites for Neolytix reviews. Proactively run campaigns to improve Neolytix reputation on online platforms.
• Plan and execute webinars and virtual events to showcase Neolytix’s expertise and engage with potential clients.
• Utilize tools to manage and monitor social media campaigns, analyze performance, and optimize based on data-driven insights.
• Create and run Account based Marketing (ABM) campaigns working with the Sales team.
• Collaborate with the sales & marketing team to create compelling email marketing campaigns that drive engagement and conversions.
• Monitor industry trends and best practices in B2B healthcare marketing to continuously improve strategies and tactics.
• Track, analyze, and report on key performance metrics to measure the success of social media and email marketing efforts.
• Foster relationships with key stakeholders and influencers within the healthcare industry to amplify our reach and credibility.
• Stratify & Develop a deep understanding of the target audience and tailor content to their specific needs and pain points.
• Leverage data and analytics to continually refine and optimize marketing strategies.
• Foster strong relationships with industry influencers and thought leaders to enhance credibility and reach.
• Stay current with the latest industry trends and technological advancements to keep marketing efforts innovative and effective.

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Monitors the duration of basic lab results and screening procedures
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned
• Demonstrate understanding necessary to assess, review and apply criteria

Bilingual Virtual Assistant, Armenian

Mandarin Bilingual Virtual Assistant

Medical Virtual Assistant – Spanish Bilingual

Growth Marketing

• Design and architect growth programs for healthcare organizations
• Collaborate with Neolytix leadership to implement strategies and frameworks
• Guide teams through program execution

Fractional Growth Program Architect – Provider Growth & Referral Development

Business Analyst

• Analyzing systems, processes, and data to recommend improvements
• Ensuring IT solutions meet organisational needs
• Serving as the conduit between stakeholders and software development teams
• Collaborating with subject matter experts for IT solutions

IT Business Analyst

Administration

• Build and configure page layouts, record types, and Lightning pages in Salesforce Service Cloud
• Create case management workflows: case creation from inbound channels, assignment rules, escalation rules, and auto-response templates
• Design screen flows for guided task completion (e.g., prior authorization workflow, patient referral workflow, medication refill escalation)
• Build dashboards and reports for real-time visibility: open cases by status, average resolution time, VA workload distribution, escalation frequency
• Configure case queues and routing rules so cases route to the right VA or escalate to the physician automatically
• Attend and contribute to integrator kickoff meeting (May 5) with requirements and configuration recommendations
• Support integration touchpoints: Dialpad CTI connector for Salesforce, Answer Connect call data ingestion, Tebra patient data sync
• Build patient-facing case submission workflows (portal or form-based)
• Configure omni-channel routing for multi-channel case intake (phone, email, portal, SMS)
• Create knowledge base articles within Salesforce for VA reference (SOPs, payer-specific instructions, medication lists)
• Refine automation based on operational data: auto-close rules, SLA enforcement, performance-based routing
• Support Health Cloud migration if client moves from Service Cloud to Health Cloud data model
• Build workflows for remote patient monitoring, substance abuse treatment compliance tracking, and multi-provider scheduling

Salesforce Service Cloud Administrator – US Healthcare

Business Operations

• Provide strategic and operational leadership over all provider credentialing, re-credentialing, and payer enrollment functions.
• Develop and execute the strategic vision for credentialing and enrollment service delivery.
• Serve as the senior point of escalation for client concerns.
• Lead client onboarding, including discovery of payer mix and provider roster assessment.
• Oversee the end-to-end credentialing lifecycle.
• Ensure compliance with NCQA, URAC, CMS, Joint Commission, and state-specific standards.
• Direct all payer enrollment, re-enrollment, and revalidation activities.
• Recruit, train, mentor, and manage a team of credentialing specialists.

Director of Credentialing – Business Process Management

Director

• Provide strategic and operational leadership over provider credentialing, re-credentialing, and payer enrollment functions for diverse healthcare clients.
• Develop and execute the strategic vision for credentialing and enrollment service delivery, aligning operations with company growth targets and client expectations.
• Serve as the senior point of escalation for client concerns related to credentialing and enrollment timelines, quality, and outcomes.
• Oversee the end-to-end credentialing lifecycle, including initial credentialing, re-credentialing, and privileging support for all provider types.
• Ensure compliance with NCQA, URAC, CMS, Joint Commission, and state-specific credentialing standards and regulations.
• Monitor and manage expirables tracking and ensure timely renewal of licenses, certifications, and other time-sensitive documents.
• Direct all payer enrollment, re-enrollment, and revalidation activities across commercial, Medicare, Medicaid, and managed care payers.
• Recruit, train, mentor, and manage a team of credentialing specialists and enrollment coordinators.
• Drive continuous process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Lead the strategic initiative to achieve and maintain NCQA Credentials Verification Organization (CVO) certification for the company.

Bilingual Health Support Specialist

Korean Bilingual Virtual Assistant

Healthcare Virtual Assistant – Allied Medical Background

Senior Recruiter

Digital Marketing Specialist – B2B

Digital Marketing Specialist – B2B

Bilingual Virtual Assistant, Armenian

Mandarin Bilingual Virtual Assistant

Medical Virtual Assistant – Spanish Bilingual

Fractional Growth Program Architect – Provider Growth & Referral Development

IT Business Analyst

Salesforce Service Cloud Administrator – US Healthcare

Director of Credentialing – Business Process Management

BPO Credentialing Director – Credentialing, Enrollment Services