Neolytix

Executive Assistant

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Monitors the duration of basic lab results and screening procedures
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned
• Demonstrate understanding necessary to assess, review and apply criteria

Patient Access, Medical Virtual Assistant

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation
• Updates patient history, physical exam, and other pertinent health information
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures
• Monitors the duration of basic lab results and screening procedures
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Spanish Bilingual Medical Virtual Assistant

Account Manager

• Lead a team of Customer Service Professionals
• Respond to clients on any process related queries and manage 1st level escalations
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
• Develop processes to improve productivity and quality of the team
• Participate in the new pilots projects & work towards proper transition of knowledge to team
• Work with managers to resolve any personnel problems or conflicts that may arise in the team
• Identify trends within the portfolio to aid collections and improve the productivity

Team Lead – Healthcare Account

Medical Director

• Build and run our earned media program.
• Work directly with the CEO and alongside our in-house marketing team.
• Handle strategy, pitching, and media relationships.
• Secure earned media placements in healthcare B2B trade outlets.
• Ghostwrite bylines and commentary for the CEO.
• Proactive pitching with tailored pitches tied to news hooks, regulatory changes, and proprietary data.
• Monitor journalist source requests and turn around expert commentary.
• Secure podcast appearances, speaking slots, and manage industry award submissions.

Fractional Communications Director – Healthcare B2B

IT Support

• Setup and manage user accounts, permissions, and access rights
• Maintain firewalls, security policies, and provide technical support
• Create documentation and troubleshooting tips
• Manage computers, laptops, and other IT equipment
• Act as Data Protection Officer in the Philippines
• Implement security protocols and manage DNS settings

Social Media Manager

• Develop and execute comprehensive social media strategies to drive brand awareness, engagement, and lead generation for our healthcare management services.
• Create Social media posts to drive higher brand awareness, post engagement and establish Neolytix as employer of choice
• Monitor key sites for Neolytix reviews. Proactively run campaigns to improve Neolytix reputation on online platforms.
• Plan and execute webinars and virtual events to showcase Neolytix’s expertise and engage with potential clients.
• Utilize tools to manage and monitor social media campaigns, analyze performance, and optimize based on data-driven insights.
• Create and run Account based Marketing (ABM) campaigns working with the Sales team
• Collaborate with the sales & marketing team to create compelling email marketing campaigns that drive engagement and conversions.
• Monitor industry trends and best practices in B2B healthcare marketing to continuously improve strategies and tactics.
• Track, analyze, and report on key performance metrics to measure the success of social media and email marketing efforts.
• Foster relationships with key stakeholders and influencers within the healthcare industry to amplify our reach and credibility.
• Stratify & Develop a deep understanding of the target audience and tailor content to their specific needs and pain points.
• Leverage data and analytics to continually refine and optimize marketing strategies.
• Foster strong relationships with industry influencers and thought leaders to enhance credibility and reach.
• Stay current with the latest industry trends and technological advancements to keep marketing efforts innovative and effective.

Social Media Strategy and Content Creation Specialist

Digital Marketing

Digital Marketing, Social Media Strategist

QA Engineer

• Demonstrate a comprehensive understanding of Revenue Cycle Management in the context of US Medical Billing for Providers and Hospitals.
• Utilize experience as a Billing Executive to contribute to the efficiency of billing processes.
• Resolve billing queries and issues promptly to prevent delays in payment.
• Ensure timely and accurate delivery of projects within the RCM department.
• Exhibit excellent time management and self-governing skills to meet project deadlines.
• Provide consistent and constructive feedback aimed at enhancing the overall quality of work.
• Collaborate in auditing transactions across different domains, including Charge Entry, Payment Entry, and Denial Handling.
• Offer valuable inputs on client-related issues and suggest improvements to processes or client profile instructions.

Quality Assurance Analyst – RCM

General

• Manage provider credentialing, enrollment processes, and regulatory compliance
• Ensure timely onboarding and reimbursement
• Minimize credentialing-related claim denials
• Maintain network participation and collaborate with stakeholders in Revenue Cycle Management (RCM)

Credentialing & Provider Enrollment Specialist – Healthcare RCM

• Manage provider credentialing and enrollment processes
• Ensure regulatory compliance for timely onboarding and reimbursement
• Collaborate with healthcare providers, payers, and internal teams

Credentialing & Provider Enrollment Specialist

• Responsible for managing provider credentialing, enrollment processes, and regulatory compliance
• Ensure timely onboarding and reimbursement
• Work closely with healthcare providers, payers, and internal teams to minimize credentialing-related claim denials and maintain network participation

Bilingual Virtual Assistant, Mandarin

• Setup new Users, modify access for existing users and offboard users as required
• Manage user accounts, permissions & access rights
• Maintain firewalls and security policies
• Manage all computers, laptops and equipment including sending and retrieving of the assets
• Act as Data Protection Officer in the Philippines
• Basic remote troubleshooting of Computer hardware, software, network, Connectivity & 3rd party applications
• Creates documentation and self-service tips for troubleshooting – publishes on SharePoint/ Intranet
• Logs in all support tickets and provides timely resolution based on agreed SLA’s
• Ensure compliance with IT security requirements and policies
• Ensure reliable monitoring and alerting for systems infrastructure
• Identity management on platforms using Azure Active Directory and Active Directory Domain Service
• Develop and deploy Group Policy objects that optimize the org’s global security posture as well as enhance end user workflows
• Implement and support the integration of applications into a centralized SSO infrastructure using OIDC and SAML protocols

IT Support Specialist

Customer Support

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to the physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and the Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review, and apply criteria

Bilingual Health Support Specialist

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria

Patient Access, Medical Virtual Assistant

Spanish Bilingual Medical Virtual Assistant

Team Lead – Healthcare Account

Fractional Communications Director – Healthcare B2B

IT Support

Social Media Strategy and Content Creation Specialist

Digital Marketing, Social Media Strategist

Quality Assurance Analyst – RCM

Credentialing & Provider Enrollment Specialist – Healthcare RCM

Credentialing & Provider Enrollment Specialist

Credentialing & Provider Enrollment Specialist

Bilingual Virtual Assistant, Mandarin

IT Support Specialist

Bilingual Health Support Specialist

Korean Bilingual Virtual Assistant