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Neolytix

Team Lead – Healthcare Account

Neolytix

Lead a team of Customer Service Professionals at Neolytix consulting healthcare providers. Focus on improving productivity and resolving client-related queries.

Posted 7/10/2026full-timePasig • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact
  • Lead a team of Customer Service Professionals
  • Respond to clients on any process related queries and manage 1st level escalations
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team
  • Participate in the new pilots projects & work towards proper transition of knowledge to team
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team
  • Identify trends within the portfolio to aid collections and improve the productivity

Requirements

What you’ll need
  • Lead a team of Customer Service Professionals
  • Respond to clients on any process related queries and manage 1st level escalations
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team
  • Participate in the new pilots projects & work towards proper transition of knowledge to team
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team
  • Identify trends within the portfolio to aid collections and improve the productivity
  • Experience with Athena EMR/EHR is preferred
  • Internet speed of 30MBPS or higher
  • i5 or higher processor/Mac 2020 or later
  • Minimum of 8 GB RAM
  • Private and quiet dedicated home office area
  • Backups in case of power or Telco interruptions
  • Good headset and webcam

Benefits

Comp & perks
  • Company events
  • Health insurance
  • Opportunities for promotion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Data Metrics TrackingProductivity ImprovementWorkflow Management1st Level Escalation ManagementTrend Identification
Soft Skills
Interpersonal CommunicationProblem Solving