Sprinklr

Implementation Specialist

• Lead a team of high-performing implementation consultants
• Manage the end-to-end implementation process
• Oversee multiple concurrent implementation projects
• Serve as the primary point of contact for clients during implementation
• Define and maintain regional implementation strategies
• Develop and implement best practices, methodologies, and tools
• Work closely with sales, product, and customer success teams
• Identify potential risks in the implementation process
• Track and report on key performance indicators (KPIs) related to implementation projects and team performance

Senior Implementation Manager

Sales Operations Manager

• Report to leaders and regional teams on results, forecasts, and trends
• Develop KPI reporting and key business insights
• Pull data points together to influence leaders and provide strategic recommendations
• Develop recommendations for new business processes and initiatives to support improvements in Sales operations
• Partner with sales team to analyze trends in key performance indicators
• Develop financial models and analyses for business partners
• Support compensation design for the sales teams
• Partner with cross-functional teams on business initiatives and process improvements
• Translate business initiatives into actionable objectives for Sales operations

Senior Sales Operations Manager

Director

• Lead and scale the global Deal Desk function supporting enterprise and strategic sales motions.
• Act as a trusted advisor to Sales Leadership on deal structuring, pricing strategy, contract terms, and approval governance.
• Drive consistency and operational excellence across quote-to-close processes.
• Review and approve complex/non-standard commercial terms including pricing, discounting, ramp structures, multi-year agreements, and payment schedules.

Director, Deal Desk

Operations

• Report to the SVP of Revenue Operations in a $1B SaaS business
• Lead global sales execution and operational cadence
• Manage and mentor regional operations leaders
• Oversee the implementation of standardized customer engagement practices
• Drive the adherence to Annual Operating Plans
• Identify bottlenecks in sales processes and implement solutions
• Foster a culture of operational excellence and change management

Senior Implementation Manager

Senior Sales Operations Manager

Director, Deal Desk

VP of Global Field Operations