Sprinklr

Customer Success Manager

• Customer relationship accountability and proactive communication
• Cultivate relationships with key stakeholders across customer organizations
• Build customer champions and advocates to ensure clients understand value and ROI from Sprinklr
• Oversee customer adoption journey to achieve successful outcomes
• Conduct regular customer cadences to align on value realization and provide thought leadership

Lead Customer Success Manager – CCaaS

• Serve as the executive leader for all global tax functions, including tax planning, tax accounting, compliance, and operations.
• Oversee the preparation and review of quarterly and annual tax provisions in compliance with ASC 740, partnering with the CAO and external auditors to support public company reporting.
• Develop and execute global tax strategies that support business objectives, optimize the company’s effective tax rate, and ensure long-term tax efficiency.
• Lead all aspects of global direct and indirect tax compliance, ensuring timely filings and adherence to local statutory requirements across multiple jurisdictions.
• Build and enhance SOX-compliant processes and controls across all tax-related areas.
• Oversee transfer pricing strategy, documentation, and intercompany policies to support a scalable global operating model.
• Drive tax technology and automation initiatives to improve accuracy, efficiency, and reporting capabilities.
• Advise executive leadership on tax implications of strategic initiatives, including international expansion, legal entity restructuring, pricing strategies, and M&A due diligence and integration.
• Lead global tax audits and manage relationships with tax authorities and external advisors.
• Deliver clear, actionable tax insights to internal stakeholders, supporting forecasting, planning, and investor communications.
• Develop, mentor, and scale a high-performing global tax team, fostering a culture of accountability, technical excellence, and continuous improvement.

Vice President, Tax

Support Engineer

• Troubleshoot issues and provide efficient and prompt resolution to customers within timelines
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets
• Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes
• Assume responsibility for developing detailed knowledge about specific products
• Ensure internal knowledge reference pages are updated

Technical Support Engineer

Operations

• Support pipeline tracking and sales forecasting processes
• Assist in maintaining CRM data accuracy (Salesforce or similar system)
• Build and update dashboards and recurring performance reports
• Analyze sales data to identify trends and insights
• Support territory planning and account assignment projects
• Partner with Finance to reconcile bookings and performance metrics
• Help document and improve sales processes and workflows
• Contribute to special revenue operations projects as needed
• Provide ad hoc data analysis to support Sales leadership

Lead Customer Success Manager – CCaaS

Vice President, Tax

Technical Support Engineer

Sales Ops Intern