Technical Account Manager
Claroty
Cyber Security
Technical Account Manager – CCaaS
Sprinklr
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New Jersey, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $147,000 - $245,000 per year
Job Level
Mid-LevelSenior
Tech Stack
JavaJavaScriptNoSQLOraclePythonRubyServiceNowSFDC
About the role
- Provides technical account planning, program management and oversight for key client initiatives and projects
- Acts as a technical lead and Sprinklr subject matter expert
- Delivers upon client-specialized key initiatives which require integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
- Manages and appropriately escalates delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives
- Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners
- Designs and implements processes to monitor and control resources, risks and value to Business Objectives
- Maintains accurate program estimates, timelines, project plans, and status reports
Requirements
- 5-7+ years of Technical Account Manager experience with gradually increasing responsibilities
- Knowledge of REST/JSON API to facilitate System Integrations
- Knowledge of the following software languages: JavaScript, Java, Ruby, Python
- Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc.
- High-level knowledge of relational databases and NoSQL
- Complete understanding of software development lifecycle best practices
- Excellent judgment, analytical thinking, and problem-solving skills
- Self-motivated individual that possesses excellent time management and organizational skills
- Strong cross-functional collaboration skills, relationship-building skills and ability to achieve results without direct reporting relationships
Benefits
- Comprehensive health plans
- Leading well-being programs
- Financial protection through global and localized plans
- 401k plan with 100% vested company contributions
- Flexible paid time off
- Holidays
- Generous caregiver and parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical Account ManagementREST APIJSONJavaScriptJavaRubyPythonrelational databasesNoSQLsoftware development lifecycle
Soft skills
judgmentanalytical thinkingproblem-solvingtime managementorganizational skillscross-functional collaborationrelationship-buildingself-motivation
