IT Service Desk Administrator
TeamViewer
MacOS
Job Level
Mid-LevelSenior
Tech Stack
MacOSSQL
About the role
- Own reporting, modeling, and dashboards that drive cost efficiency, carrier performance, and process improvements across the ecommerce transportation network
- Build and maintain reporting, modeling, and dashboards to monitor cost, carrier performance, and overall transportation efficiency, focusing on automation where possible
- Analyze freight spend and carrier performance to identify opportunities for cost reduction, improved service levels, and process optimization
- Partner with supply chain, logistics, and business stakeholders to uncover data insights, align strategies, and drive network-wide improvements
- Proactively assess dispatch, lane assignment, and broader business impacts on transportation to optimize operations and ensure efficiency
- Identify and close data gaps while continuously monitoring network changes to anticipate challenges and implement timely improvements
Requirements
- Bachelor’s degree (or equivalent experience)
- 3+ years of analytics experience, ideally in transportation, warehousing, or e‑commerce
- Strong skills in data analysis and visualization tools such as Excel, SQL, and PowerBI
- Proven ability to build models, business cases, and financial analyses including budgeting and forecasting
- Experience creating or improving transportation or warehouse management systems and processes (plus)
- Advanced education or additional relevant experience considered an asset
- Must have an available work-from-home setup
- Desktop/Laptop: 4th generation or higher CPU (at least Intel i3 or equivalent)
- At least 4GB RAM
- Windows 10+ or macOS operating system
- Provide your own dual monitors
- Strong, stable wired internet connection (DSL, cable or fiber) with 10 Mbps plan or higher for primary connection
- PC headset
- High-definition (HD) external or integrated webcam (minimum 720p)
