Operations Manager
Gigmo Solutions
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Creating strategies with senior management and develop policies that will correlate with the organization goal.
- implementing effective processes and standards.
- Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
- You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures
- You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
- You will be responsible for providing guidance to our in-house Management Trainee
- Should keep a close track of the NSAT Scores and the productivity of the team members
- You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
- Responsible for management of critical and complex changes wherever applicable
- Initiate and drive continuous service improvement plans.
- Identification and communication of potential risks and dependencies in timely manner to stake holders
- Responsible for Performance management, career development and retention of the team members
- Should have an innovative and transformational mindset to identify opportunities to optimize processes
Requirements
- Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
- Work Location- Work from Home
- Shift Timings - Rotational
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementprocess improvementperformance managementteam managementtechnical supportrisk managementstrategic planningnegotiationchange managementMicrosoft M365
Soft Skills
leadershipcommunicationcollaborationinfluencingguidanceinnovationadaptabilityproblem-solvingteam developmentstakeholder management