Bilingual Customer Representative
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Job Level
SeniorLead
About the role
- Create strategies with senior management and develop policies that correlate with the organization goal
- Implement effective processes and standards
- Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters
- Responsible for management of critical and complex changes wherever applicable
- Initiate and drive continuous service improvement plans
- Identify and communicate potential risks and dependencies in timely manner to stakeholders
- Responsible for performance management, career development and retention of the team members
- Identify opportunities to optimize processes with an innovative and transformational mindset
- Work-from-home with rotational shift timings
Requirements
- Graduate
- Minimum 8 years of Experience as operation head in Technical Support process
- Strong leadership, analytical, negotiation, and business acumen skills
- Self-starter, go-getter, proactive, dynamic and result oriented
- Excellent process orientation
- Good knowledge in MS office
- Hardware Pre-requisites: Laptop (16 GB RAM), Windows 11 Pro, Internet speed- min 50 MBPS upload and download
- Ability to work rotational shifts
