Gigmo Solutions

Support Engineer

• Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
• Assist users with Microsoft 365 setup, installation, activation, and licensing issues
• Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
• Support user account management, mailbox setup, and license assignment
• Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
• Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
• Analyze logs and diagnostic data to identify and resolve technical issues
• Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Escalate complex or unresolved issues to internal Microsoft support teams when required
• Proactively identify recurring issues and share insights with internal teams to improve service quality

Technical Support Engineer – Spanish

Recruitment

• Supervise full recruitment cycle, which includes job posting, identifying, and recruiting talented professionals by using various types of media, internal resources and Job Portals.
• You will be responsible for resume screening, applicant tracking; interview scheduling, interviewing and determining compensation based on market and internal equity as well as on-boarding and tracking successful placement.
• Source potential candidates on niche platforms, like LinkedIn, Naukri
• Managing pipelines and follow up with the candidates.
• Liaison with TPOs for campus recruitment (If we are doing campus hiring)
• Interviewing candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
• Headhunting, generating leads and converting them.
• Generating monthly Recruitment MIS report, weekly recruitment status and manpower summary.
• Conduct job and task analyses to document job duties and requirements with TA Team.

Talent Acquisition Manager

Manager

• Create strategies with senior management and develop policies that correlate with the organization goal
• Implement effective processes and standards
• Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters
• Responsible for management of critical and complex changes wherever applicable
• Initiate and drive continuous service improvement plans
• Identify and communicate potential risks and dependencies in timely manner to stakeholders
• Responsible for performance management, career development and retention of the team members
• Identify opportunities to optimize processes with an innovative and transformational mindset
• Work-from-home with rotational shift timings

Operations Manager

• Supervise full recruitment cycle, which includes job posting, identifying, and recruit talented professionals by using various types of media, internal resources, and Job Portals for our client
• You will be responsible for resume screening, applicant tracking; interview scheduling, interviewing, and determining compensation based on market and internal equity as well as on-boarding and tracking successful placement of Part – Time and Full-Time agents
• You will be responsible for Mass Hiring/Bulk Hiring
• Source potential candidates (Microsoft Office 365) on niche platforms, like LinkedIn etc.
• Managing pipelines and follow up with the candidates.
• Liaison with TPOs for campus recruitment
• Parse specialized skills and qualifications to screen IT resumes
• Interviewing candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions)
• Headhunting, generating leads and converting them.
• Craft and send personalized recruiting emails with current job openings to passive candidates
• Write and post technical job descriptions
• Conduct job and task analyses to document job duties and requirements
• Keep up to date with new technological trends and products

Technical Support Engineer – Spanish

Talent Acquisition Manager

Operations Manager

Talent Acquisition Specialist