Team Lead – Technical Support, Chat & Email

Gigmo Solutions

Team Lead managing Technical Support Agents (chat & email) at a multilingual customer support company. Driving team performance and ensuring high-quality customer interactions.

Posted 7/6/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Lead and manage a team of Technical Support Agents (chat & email).
Monitor team performance and provide regular feedback, coaching, and mentoring.
Ensure high-quality customer interactions with clear and accurate communication.
Handle customer escalations and resolve complex technical issues.
Ensure adherence to SLAs, response time, and resolution targets.
Manage and prioritize team workload and support queues effectively.
Assist team members in troubleshooting and resolving customer issues.
Collaborate with cross-functional teams for issue resolution.
Conduct quality audits and ensure compliance with SOPs.
Identify process gaps and drive continuous improvement initiatives.
Track key performance metrics (CSAT, productivity, SLA adherence).
Prepare and share performance reports with management.

Requirements

What you’ll need

Bachelor’s degree (B.Sc./BCA/BA/BCom/BBA/BSc IT or equivalent).
5+ years of experience in customer support (chat/email).
Minimum 1–2 years of experience in a team handling or leadership role.
Excellent written communication skills with attention to detail.
Strong analytical and problem-solving abilities.
Familiarity with customer support tools and chat platforms.
Ability to manage remote teams and multitask effectively.
High level of empathy, patience, and customer focus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gigmo Solutions Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence SaaS
B2B
Artificial Intelligence Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing. Team Lead – Technical Support, Chat & Email 🔥 9 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead and manage a team of Technical Support Agents (chat & email).
Monitor team performance and provide regular feedback, coaching, and mentoring.
Ensure high-quality customer interactions with clear and accurate communication.
Handle customer escalations and resolve complex technical issues.
Ensure adherence to SLAs, response time, and resolution targets.
Manage and prioritize team workload and support queues effectively.
Assist team members in troubleshooting and resolving customer issues.
Collaborate with cross-functional teams for issue resolution.
Conduct quality audits and ensure compliance with SOPs.
Identify process gaps and drive continuous improvement initiatives.
Track key performance metrics (CSAT, productivity, SLA adherence).
Prepare and share performance reports with management. 🎯 Requirements
Bachelor’s degree (B.Sc./BCA/BA/BCom/BBA/BSc IT or equivalent).
5+ years of experience in customer support (chat/email).
Minimum 1–2 years of experience in a team handling or leadership role.
Excellent written communication skills with attention to detail.
Strong analytical and problem-solving abilities.
Familiarity with customer support tools and chat platforms.
Ability to manage remote teams and multitask effectively.
High level of empathy, patience, and customer focus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Support Engineer – IT Infrastructure 🔥 3 hours ago Prometeo Talent 11 - 50 🎯 Recruiter 👥 HR Tech Website LinkedIn All Job Openings Support Engineer with backup and recovery expertise supporting clients' IT infrastructure remotely. Requires 6+ years of experience and strong technical problem-solving skills. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer Ansible AWS Azure Cloud Google Cloud Platform Kubernetes Linux Packer Terraform VMware Platform Support Analyst 🕒 3 days ago Corsearch 1001 - 5000 🔐 Security 🤖 Artificial Intelligence 🛍️ eCommerce Website LinkedIn All Job Openings First Line Platform Support Analyst responsible for user application support at Corsearch. Collaborating with global teams and resolving IT issues for business applications. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Azure Cloud ElasticSearch ITSM Java JavaScript Kafka Python RabbitMQ SQL Go Technical Chat Support 🕒 6 days ago Newfold Digital 1001 - 5000 🌐 Web 3 🛍️ eCommerce ☁️ SaaS Website LinkedIn All Job Openings Product Support Associate role at Network Solutions, responsible for troubleshooting technical issues and ensuring customer satisfaction across various platforms. Engaging with clients to enhance their digital experience. 🇮🇳 India – Remote 💰 Venture Round on 2021-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer DNS Linux SMTP WordPress Senior Technical Support Engineer – IO Controls 🕒 June 27 Festo 10,000+ employees Website LinkedIn All Job Openings Providing remote technical support for Festo electric automation systems. Ensuring customer satisfaction and supporting continuous improvement initiatives in technical support. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer Customer Support Engineer 🕒 June 26 MasterControl Japan 201 - 500 ☁️ SaaS 💊 Pharmaceuticals 🧬 Biotechnology Website LinkedIn All Job Openings Customer Support Engineer providing technical support to MasterControl clients while exceeding customer expectations. Collaborating with teams for software solutions and troubleshooting advanced technical issues. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Java SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer SupportTechnical Issue ResolutionSLA AdherencePerformance ReportingQuality Audits

Soft Skills

Written CommunicationEmpathyPatienceAttention to DetailMultitasking

Certifications

Bachelor’s Degree