SPREAD GmbH

Account Executive

• Own and drive the full enterprise sales cycle from targeted outbound to closing
• Build and execute structured account plans for strategic customers
• Run value-based, multi-stakeholder deal cycles
• Develop and deepen relationships with senior decision-makers
• Identify, shape, and realize up- and cross-sell opportunities
• Prepare and deliver focused demos, workshops, and presentations
• Lead commercial and contract negotiations independently
• Maintain a well-qualified pipeline with disciplined forecasting and documentation

Senior Enterprise Account Executive – f/m/d

Support Engineer

• Own the helpdesk end-to-end, covering intake, triage, internal routing, and customer communication
• Implement automations, SLA policies, forms, and runbooks, and publish weekly, monthly, and quarterly KPI reports
• Reproduce and resolve, route or escalate issues across product features, ETL pipelines, GraphQL queries, database traversals, and SQL scripts
• Capture and follow up, if not provided by a user/client, evidence such as screenshots, videos, logs, and traces, and deliver clear Root Cause Analyses
• Work with Product and Engineering to file high-quality bug reports, verify fixes, and close the loop with customers
• Establish and evolve support operations
• Define SLA targets (based on MSA), escalation paths, incident communication templates, and internal ticket flows that scale with volume
• (Re-)Categorize user requests to distinguish between different request types and corresponding SLA targets
• Sync with Product and Engineering to gain a firm understanding of our products and tech stack to better reproduce/understand support requests and create CS function handbooks
• Raise the bar on the helpdesk stack by refining queues, fields, and taxonomies, implementing automation rules, and connecting with status pages, analytics, and logging or telemetry where useful
• Create and maintain knowledge base articles and runbooks with the Technical Writer to drive self-service and deflect tickets
• Coach teammates on effective handoffs, and keep ticket hygiene high so reporting and trend analysis stay reliable
• Watch for performance and scale risks in the knowledge graph, and partner with Engineering on pragmatic mitigations such as indexing guidance, caching strategies, and safeguards
• Represent Support in customer communication and give clear and empathetic updates during investigations and after resolution
• Track and report support and reliability KPIs to Product leadership and propose quarterly improvement initiatives based on trend data

Senior Customer Support Engineer

Solutions Engineer

• End-to-end leadership of value realization
• Support for Account Executives through coaching and strategic sparring on account strategy
• Planning and leading value assessments and proof-of-value projects
• Quantification of customer value through robust business cases
• Close collaboration with delivery and product teams

Senior Solutions Consultant – Value Engineering

• Own and drive the full enterprise sales cycle from targeted outbound and first meetings through to closing and handover
• Build and execute structured account plans for strategic customers
• Run value-based, multi-stakeholder deal cycles that connect customer pain points with SPREAD’s software solutions
• Develop and deepen relationships with senior decision-makers (up to C-level)
• Identify, shape, and realize up- and cross-sell opportunities to expand existing accounts
• Prepare and deliver focused demos, workshops, and presentations tailored to technical and commercial audiences
• Lead commercial and contract negotiations independently

Senior Enterprise Account Executive – f/m/d

Senior Customer Support Engineer

Senior Solutions Consultant – Value Engineering

Senior Enterprise Account Executive – Value-Based SaaS