SpotOn

Account Executive

• Be a local representative for SpotOn in your community by offering advanced technology to local business owners that will help run and grow their businesses
• Travel to and from client sites within a designated geographical territory to prospect, build relationships, and sign up new local business owners and merchants
• Manage the full sales cycle from start to finish with a growing portfolio of clients
• Hit sales targets, with a particular focus on selling software & point-of-sale solutions along with payment processing
• Work closely with our extended Sales Support team to help reach your monthly sales performance goals

Territory Sales Representative – Restaurant Specialist, Fluent in Spanish

Territory Sales Representative – Restaurant Specialist

Support Engineer

• Provide expert support for payment devices, printers, and related hardware
• Troubleshoot and resolve issues with payment devices, printers, scanners, and peripherals
• Configure and set up hardware devices, including connectivity via USB, Bluetooth, or Wi-Fi
• Guide clients through firmware updates, driver installation, and system compatibility fixes
• Diagnose connectivity and network issues
• Manage multiple tickets, prioritize workload, and ensure SLA compliance
• Communicate technical solutions clearly and empathetically to non-technical clients

Technical Support Expert I

Client Partner

• Develop and implement strategies to generate referrals from satisfied clients
• Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
• Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
• Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
• Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system

Client Success Partner

Product Manager

• Own the end-to-end product roadmap for payment acceptance in card-present (CP) and card-not-present (CNP) environments, with a focus on hospitality use cases such as table service, counter service, bars, quick-service, and multi-location groups.
• Define the strategy for how each payment media type is presented and accepted at the terminal, including chip, contactless, ecommerce tokens, and white label loyalty, and set the metrics that measure acceptance health.
• Translate complex payment acceptance flows into simple, intuitive experiences for merchants and their staff, including refund, tip, adjustment, partial authorization, and offline/stand-in authorization scenarios.
• Design and optimize payment authorization, clearing, and settlement flows in alignment with ISO 8583, ISO 14443, and EMVCo Specification and other relevant scheme and network requirements, ensuring accurate, resilient, and compliant transaction processing.
• Partner with payment engineering teams to define requirements, APIs, and technical specifications for terminal integrations, SDK integrations, gateways, tokenization, risk services, and transaction routing.
• Monitor and improve key payment performance metrics (e.g., authorization rates, chargebacks, declines, retries, disputes, latency, reconciliation accuracy) and lead experiments to improve them.
• Collaborate with risk, compliance, and security teams to ensure adherence to network rules, card brand requirements, and industry standards (PCI DSS), and to define merchant onboarding, monitoring, and remediation workflows.
• Partner with GTM teams to package and position payment capabilities in a way that differentiates SpotOn for hospitality merchants, working closely with Sales, Account Management, and Customer Success.
• Use data and merchant feedback to prioritize features, quantify impact, and drive a rigorous experimentation culture for new payment capabilities (e.g., digital wallets, stored cards, recurring billing, surcharging or dual pricing where compliant).
• Lead discovery with external processors, acquirers, gateways, and third-party partners to evaluate and implement new capabilities, routing options, or cost-optimization opportunities.
• Ensure that operational teams (support, implementations, risk operations, finance, and settlement teams) have the tooling, workflows, and documentation needed to support merchants at scale.
• Act as the primary product point of contact for payment acceptance across SpotOn, aligning stakeholders around a clear vision, roadmap, and success metrics.
• Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions.
• Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives.
• Drive alignment between product, engineering, design, operations, GTM, and finance by creating transparent backlogs, roadmaps, and status updates that keep everyone moving in the same direction.
• Advocate for hospitality merchants and their staff, bringing qualitative feedback and quantitative insights into planning and prioritization discussions.
• Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions.
• Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches.

Territory Sales Representative – Restaurant Specialist, Fluent in Spanish

Territory Sales Representative – Restaurant Specialist

Technical Support Expert I

Client Success Partner

Product Manager – Payment Acceptance

Territory Sales Representative – Restaurant Specialist