Client Success Partner
SpotOn
full-time
Posted on:
Location Type: Hybrid
Location: Royal Oak • Illinois • Missouri • United States
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Salary
💰 $55,000 - $75,000 per year
Tech Stack
About the role
- Develop and implement strategies to generate referrals from satisfied clients
- Identify opportunities to upsell additional products or services to existing clients based on their needs and preferences
- Provide exceptional customer service throughout all interactions with clients leading with empathy and a customer-first approach
- Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions
- Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system
Requirements
- 1+ years of restaurant experience is highly preferred
- 6+ months of experience in restaurant implementation or support preferred
- General knowledge of restaurant operations
- 3+ years of experience working in a Customer Service Support
- SpotOn Restaurant POS experience is a huge plus!
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
restaurant implementationcustomer service supportrestaurant operationsPOS systems
Soft Skills
customer serviceempathycollaborationcommunicationproblem-solving