Provide expert support for payment devices, printers, and related hardware
Troubleshoot and resolve issues with payment devices, printers, scanners, and peripherals
Configure and set up hardware devices, including connectivity via USB, Bluetooth, or Wi-Fi
Guide clients through firmware updates, driver installation, and system compatibility fixes
Diagnose connectivity and network issues
Manage multiple tickets, prioritize workload, and ensure SLA compliance
Communicate technical solutions clearly and empathetically to non-technical clients

Requirements

1 year of professional experience in customer success or related roles
Experience in fintech or SaaS environments preferred
Hardware troubleshooting and device configuration (payment devices, printers, scanners)
Basic networking knowledge (LAN/WAN, IP addressing, connectivity tools)
Familiarity with operating systems: Windows, Android, iOS
Experience with CRM and remote support tools (Salesforce, TeamViewer, LogMeIn)
Fluent in English and Spanish (written and verbal)

Benefits

Food Vouchers: $1,500.00 MXN per month
Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
Work-Life Balance: Two days off per week
Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware troubleshootingdevice configurationnetworking knowledgefirmware updatesdriver installationsystem compatibilitypayment devicesprintersscannersperipherals

Soft Skills

communicationempathyprioritizationworkload managementcustomer success