Executive Director, Life Sciences Partnerships
Trial Library
Implementation Program Manager – Congress, Life Sciences
SpotMe
full-time
Posted on:
Origin: • 🏈 Anywhere in North America
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead onboarding and implementation programs for life sciences CongressIQ customers onto Onomi, reporting to the Solutions Director.
- Translate congress objectives into business workflows, event models, and engagement journeys that deliver measurable value.
- Kick off implementations, create project plans and kickoff materials, run regular meetings, track progress to completion.
- Partner with customer IT, compliance, and data owners to define integration strategies and ensure solutions support business workflows and KPIs.
- Ensure compliance, privacy, and security considerations are embedded in implementations.
- Build reusable playbooks, templates, operating models, and reporting approaches for scalable, repeatable congress delivery.
- Define onboarding flows and enable customers to be self-sufficient through knowledge transfer and documentation.
- Establish measurement and reporting frameworks to evaluate congress business impact and validate with customers.
- Progressively take ownership to independently lead end-to-end congress implementations and become the pharma congress expert.
Requirements
- Navigate pharma organizations and stakeholders, identifying influencers and resolving compliance/IT/political hurdles.
- Self-sufficient with technology; comfortable discussing technical concepts with customers and collaborating with solution architects.
- Build strong cross-functional relationships with sales, operations, IT, compliance, medical affairs, and marketing.
- Define integrations strategy (registration, CRM, marketing automation, data warehouses) and obtain stakeholder sign-off.
- Program/project management: kickoffs, project plans, progress tracking, escalation management.
- Design HCP journeys, standardized templates, playbooks, onboarding flows, and operational guidelines.
- Define success metrics and reporting frameworks to measure HCP engagement, session participation, booth interactions, and lead capture.
- Knowledge of pharma industry-specific compliance and data privacy (HCP engagement, GDPR).
