SpotMe

Events

• Supporting high volumes of events, reporting to the project leads.
• Configuring platforms through CMS to maximize end participants' experience.
• Coordinating closely with project lead, vendors, internal departments, and customers for seamless event execution.
• Managing onsite AV and equipment, driving audience engagement, and daily reporting to clients.
• Supporting analyzing event data and delivering insightful reports and recommendations.

Trainee Event Coordinator

Vice President

• Build a worldwide team of associates
• Manage professional services event delivery
• Handle customer feedback and escalations
• Conduct quality assurance
• Report on service performance to executives

VP, Professional Services

Program Manager

• Lead onboarding and implementation programs for life sciences CongressIQ customers onto Onomi, reporting to the Solutions Director.
• Translate congress objectives into business workflows, event models, and engagement journeys that deliver measurable value.
• Kick off implementations, create project plans and kickoff materials, run regular meetings, track progress to completion.
• Partner with customer IT, compliance, and data owners to define integration strategies and ensure solutions support business workflows and KPIs.
• Ensure compliance, privacy, and security considerations are embedded in implementations.
• Build reusable playbooks, templates, operating models, and reporting approaches for scalable, repeatable congress delivery.
• Define onboarding flows and enable customers to be self-sufficient through knowledge transfer and documentation.
• Establish measurement and reporting frameworks to evaluate congress business impact and validate with customers.
• Progressively take ownership to independently lead end-to-end congress implementations and become the pharma congress expert.

Implementation Program Manager – Congress, Life Sciences

Solutions Engineer

• Act as presales technical lead: partner with Sales, validate technical feasibility, deliver technical presentations, support RFPs
• Lead customer discovery sessions and design high-level architectures and integration touchpoints
• Produce detailed solution architecture documents covering data flows, APIs, SSO, ETL, and compliance
• Support post-sales implementation: configure SSO, API endpoints, integration modules, and guide customer IT teams
• Act as escalation point for complex integration issues and work with engineering to resolve within SLA
• Capture lessons learned and provide structured product and roadmap feedback to Product & Engineering
• Maintain up-to-date technical documentation, templates, and best practices for enterprise integrations

Trainee Event Coordinator

VP, Professional Services

Implementation Program Manager – Congress, Life Sciences

Solutions Architect