Solutions Engineer

• Act as presales technical lead: partner with Sales, validate technical feasibility, deliver technical presentations, support RFPs
• Lead customer discovery sessions and design high-level architectures and integration touchpoints
• Produce detailed solution architecture documents covering data flows, APIs, SSO, ETL, and compliance
• Support post-sales implementation: configure SSO, API endpoints, integration modules, and guide customer IT teams
• Act as escalation point for complex integration issues and work with engineering to resolve within SLA
• Capture lessons learned and provide structured product and roadmap feedback to Product & Engineering
• Maintain up-to-date technical documentation, templates, and best practices for enterprise integrations

Solutions Architect

Solutions Engineer