SpotMe

Program Manager

• Lead onboarding and implementation programs for life sciences CongressIQ customers onto Onomi, reporting to the Solutions Director.
• Translate congress objectives into business workflows, event models, and engagement journeys that deliver measurable value.
• Kick off implementations, create project plans and kickoff materials, run regular meetings, track progress to completion.
• Partner with customer IT, compliance, and data owners to define integration strategies and ensure solutions support business workflows and KPIs.
• Ensure compliance, privacy, and security considerations are embedded in implementations.
• Build reusable playbooks, templates, operating models, and reporting approaches for scalable, repeatable congress delivery.
• Define onboarding flows and enable customers to be self-sufficient through knowledge transfer and documentation.
• Establish measurement and reporting frameworks to evaluate congress business impact and validate with customers.
• Progressively take ownership to independently lead end-to-end congress implementations and become the pharma congress expert.

Implementation Program Manager – Congress, Life Sciences

Solutions Engineer

• Act as presales technical lead: partner with Sales, validate technical feasibility, deliver technical presentations, support RFPs
• Lead customer discovery sessions and design high-level architectures and integration touchpoints
• Produce detailed solution architecture documents covering data flows, APIs, SSO, ETL, and compliance
• Support post-sales implementation: configure SSO, API endpoints, integration modules, and guide customer IT teams
• Act as escalation point for complex integration issues and work with engineering to resolve within SLA
• Capture lessons learned and provide structured product and roadmap feedback to Product & Engineering
• Maintain up-to-date technical documentation, templates, and best practices for enterprise integrations

Implementation Program Manager – Congress, Life Sciences

Solutions Architect