Spotlight Media

General

• Research top-performing TikTok Shop content in our categories on an ongoing basis, breaking down hooks, angles, structure, and pacing, and building a working library of what converts and the reasons why
• Write creative content briefs that are specific, testable, and grounded in that research, where every recommended angle has a clear rationale behind it
• Manage retainer campaigns from start to finish, including creator selection support, brief delivery, timeline management, and consistent follow-up until every contracted video is posted
• Review each draft against its brief and either approve it, provide precise revision notes, or reject it, while keeping creators on schedule and maintaining strong working relationships
• Track how videos perform relative to the briefs behind them, report results to the team weekly, and apply what you learn to the next round of briefs
• Work within our campaign tools, including Cruva and Growi, so that the status of every campaign remains visible to the team in real time

Creator Campaign Specialist

Account Manager

• Manage 6-figure partnership budget
• Lead and grow a creator division, including hiring and managing your own team
• Build and maintain a roster of high-performing creators across beauty, wellness, lifestyle and other top TikTok Shop categories.
• Oversee creator content production end-to-end: sourcing, briefing, quality control, and delivery
• Negotiate creator partnerships and manage relationships at scale
• Track performance and continuously improve content quality and efficiency
• Collaborate with account management and sales to align content efforts with client goals
• Own the division’s budget and be accountable for its growth and profitability

Senior Creator Partnerships Manager

• Lead full-funnel TikTok Shop growth strategies: assortment, pricing, promotions, content, live events, and creator/affiliate programming.
• Set quarterly GMV, ROI, and margin goals - and deliver them.
• Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives.
• Identify opportunities for expansion, upsells, and scope evolution.
• Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.
• Align creators with client goals, promotional calendars, and content strategies.
• Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis.
• Partner with creative teams to optimize content for conversion.
• Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.).
• Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.
• Translate raw data into client-facing narratives and recommendations.
• Serve as the internal glue, coordinating between client, brand, TikTok.
• Escalate issues, remove roadblocks, and ensure alignment.
• Mentor junior team members, build scalable playbooks, and raise the bar for execution.

Senior Account Manager

Project Manager

• Audit how work flows through the company today by interviewing department heads and team members to map roles, responsibilities, and recurring tasks.
• Make our project management platform (ClickUp) the central source of truth. Architect the workspace end to end: folders, lists, statuses, dashboards, templates, and automations.
• Build automations for client onboarding and offboarding, employee onboarding and offboarding, weekly client tasks, and retainer and content workflows, so the right tasks auto-route to the right people.
• Partner with our Senior Account Managers to organize their pods, structure their teams, and get every account project tracked and visible.
• Establish the cadence: standardized status updates, clear task ownership, and a system that makes it obvious when something is slipping.
• Manage end-to-end execution of projects across partners and teams.
• Build and maintain detailed project timelines, workflows, dependencies, and launch plans
• Be the accountability layer across account management, the creator retainer division, and in-house content.

Senior Project Manager

• Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English.
• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours.
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed.
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.
• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review.
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.
• Maintain source-of-truth documentation: trackers, promo calendars, etc.
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

Creator Campaign Specialist

Senior Creator Partnerships Manager

Senior Account Manager

Senior Project Manager

Account Manager – K-Beauty Brands