Spotify

Partner Delivery Lead – Music

Spotify

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Senior

About the role

  • Oversee setup, execution quality, and operational health of campaigns globally.
  • Design quality assurance frameworks and intelligent escalation pathways to reduce risk.
  • Build scalable infrastructure through offshore support models, third-party tooling, and AI-enabled workflows.
  • Manage partner escalation and communication workflows with CS and external partners.
  • Develop process documentation, troubleshooting frameworks, and partner guidelines.
  • Identify and implement AI tooling to reduce turnaround times across SLA management and partner communication.
  • Build automation in CRM and workflow systems (HubSpot, Zendesk, Jira).
  • Serve as connective tissue across BD, Marketing, Product, CS, Finance, and external partners.

Requirements

  • You have a proven track record of building and scaling operational systems.
  • You understand campaign operations and live event ecosystems.
  • You're experienced working cross-functionally with R&D, BD, and Marketing teams.
  • You have strong attention to detail and can spot scaling risks before they become problems.
  • You're comfortable with SLAs, KPI tracking, and reporting.
  • You have hands-on experience with workflow tools like HubSpot, Zendesk, Jira, or Coupa.
  • You're genuinely curious about AI and automation as levers for operational efficiency.
  • Bonus: you’re familiar with marketing channels, and affiliate programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceautomationAI toolingSLA managementKPI trackingprocess documentationtroubleshooting frameworkscampaign operationsscalable infrastructureoffshore support models
Soft Skills
attention to detailcross-functional collaborationcommunicationproblem-solvingcuriosityrisk managementorganizational skillspartner managementexecution qualityescalation management