Manager – Monetized Policy Operations, Global Lead
Spotify
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California • New York • United States
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Salary
💰 $123,190 - $175,985 per year
Job Level
About the role
- Define operations strategies and implement scalable processes to ensure successful and consistent ads and monetization policy enforcement, globally. This includes crisis responses and investigations into complex escalations.
- Advise on and lead high-profile and/or time-sensitive escalations, providing steady leadership during sensitive, high-visibility, or reputational risk situations.
- Work creatively with the T&S and cross-functional stakeholders across Sales, Product, Public Affairs, and Legal to resolve issues and unblock revenue opportunities.
- Drive daily content moderation operations and reviewer workflows. Help establish metrics-driven goals and be able to synthesize and present operations progress to T&S.
- Oversee vendor progress and requirements- understand how to evaluate queues, capacity, and work with strategy teams to drive performance.
- Remove barriers to success for a team of reviewers by ensuring growth and learning opportunities. You will provide mentorship and coaching.
- Communicate policy enforcement process, concepts, and updates effectively to leadership and cross-functional partners.
- Disclaimer: You may need to review sensitive and potentially disturbing content on weekends.
Requirements
- BA/BS degree required
- 6+ years of relevant experience in ads and monetization operations, including experience in business strategy, forecasting operations needs using data, and enforcing policies for ads campaigns.
- Experience managing people, including hiring, supporting operations teams, setting goals, and tracking progress.
- A deep understanding of the digital ads and monetization ecosystem.
- Experience working with product, engineering, and related partners to support tooling solutions, or automation to improve enforcement operations.
- You use data and insights to identify opportunities and improve operational performance; you can facilitate data-driven and informed prioritization across operations.
- Experience handling time sensitive escalations; able to take solutions-orientated approaches to complex escalations, tools, bottlenecks, etc.
- Exceptional communication skills; experience representing T&S in any situation and synthesizing complex information for executive audiences.
- Excellent program and stakeholder management skills. Able to communicate effectively in a global team and understand cultural contexts.
- Team player with ability to work autonomously, and lead others.
- Self-starter, resilient, and passionate about keeping our community safe.
Benefits
- health insurance
- six month paid parental leave
- 401(k) retirement plan
- 23 paid days off
- 13 paid flexible holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ads operationsmonetization policy enforcementbusiness strategydata forecastingcontent moderationperformance metricstooling solutionsautomationdata analysisescalation management
Soft Skills
leadershipmentorshipcommunicationstakeholder managementteam collaborationproblem-solvingresilienceautonomycreativitycultural awareness
Certifications
BA/BS degree