SPiNE GmbH

Customer Success Manager

• Onboarding & Customer Care: You will guide new customers, assist with setup and act as the first point of contact for questions.
• Customer Support & Service: You will maintain existing customer relationships and handle inquiries related to the use of our solution.
• Feedback & Product Input: You will collect customer feedback, provide input to the product team and contribute to the ongoing development of our solution.
• Process Optimization: You will identify opportunities to improve usage and help make processes at our customers more efficient.
• Internal Liaison: You will coordinate closely with internal teams — Product, Development and Support — to drive customer solutions forward quickly.
• Administrative Tasks: You will handle tasks such as invoice reconciliation, documentation and CRM maintenance with an eye for detail.

Working Student – Customer Success Management