Senior Account Manager
ESA - Electronic Security Association
Account Manager
SpendMend
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead client onboarding, including kickoff calls and regular implementation meetings
- Manage implementation tasks and integration timelines to ensure accountability and success
- Monitor project milestones, deliverables, and outcomes, ensuring expectations are met or exceeded
- Provide clear and consistent updates to clients, vendors, and internal teams (integration, development, product)
- Conduct routine client check-ins post-implementation to maintain engagement and satisfaction
- Partner with clients to identify enhancements, prioritize requests, and understand pharmacy workflows
- Collaborate with the Product Manager to optimize solutions based on client feedback
- Perform software testing to validate responsiveness, functionality, and design integrity
- Troubleshoot and report bugs or functionality issues, coordinating resolution with technical experts
- Actively identify opportunities to cross-sell other SpendMend Pharmacy solutions
- Represent SpendMend Pharmacy professionally and deliver exceptional service
- Guide health systems through onboarding, manage system integrations, and support the full software development lifecycle to deliver measurable value through Trulla’s pharmacy-focused solutions
Requirements
- 3+ years of experience in health system pharmacy operations, procurement, or supply chain management
- Strong understanding of pharmacy automation, software, and operational solutions
- Knowledge of the 340B Drug Pricing Program
- Excellent communication, relationship-building, and teamwork skills
- Comfortable engaging with pharmacists, technicians, and pharmacy leadership
- Demonstrated success managing projects
- Strong organizational skills with attention to detail
- Ability to work independently, manage multiple priorities, and meet deadlines
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Teams, Outlook)
- Familiarity with healthcare EDI document types (preferred)
- Understanding of Active Directory (preferred)
- Experience collaborating with a software development team (preferred)
Benefits
- Fully remote work
- At least one annual onsite company meeting
- Opportunities for onsite client meetings and industry conferences
- Travel as needed to support client relationships and implementations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pharmacy automationsoftware testingproject managementsystem integrationsupply chain managementhealth system pharmacy operations340B Drug Pricing Programoperational solutions
Soft skills
communicationrelationship-buildingteamworkorganizational skillsattention to detailindependencetime management
