Specsavers

Administration

• Answer incoming calls
• Look after care home and business development administration

Part-Time Administration Assistant

Compliance

• Serve as a trusted partner to stores about NHS compliance
• Conduct NHS audits across retail and domiciliary estate
• Analyze data to identify risks and improvement areas
• Create detailed action plans for stores to enhance processes
• Promote NHS compliance through workshops and projects
• Provide guidance to new and relocating stores

NHS Audit & Compliance Manager – 12 month FTC

Director

• Responsible for strengthening business performance, growing market share and maximising sales and profitability in the New South Wales and Australian Capital Territory region
• Lead, develop and support a team of Regional Relationship Managers and Regional Training Managers
• Work collaboratively with the State Director team and the Head of Retail Training Delivery to inform, develop and deliver the short, medium and long-term ANZ regional strategy
• Collaborate with senior leaders in Retail and the wider business

State Director – NSW/ACT

• Answering phone enquiries
• Confirming appointments, checking entitlements for PRSI / Medical card funded appointments
• Dealing with customer enquiries regarding contact lenses
• Taking contact lens order payments
• Setting up contact lens direct debits
• Submitting HSE Medical card claims and reconciliation of Medical card/ HSE payments
• PR work / coordination

Administrator

• Efficiently answer all telephone calls to the store responding positively to customer enquiries and direct them to the appropriate department.
• Inform the Director / Manager of days and times where appointments are at capacity and days and times when appointment demand is weak.
• Supporting the management of the diary of clinics, allocating resource to ensure a diary efficiency.
• Manage cancellations and where appropriate rescheduling appointments
• Confirm appointments with patients ahead of time to ensure the smooth running of clinics
• Dealing with telephone queries and responding to online or email queries within agreed SLAs
• Ensure a copy of the following days appointments is produced each evening as a contingency for system failure.
• Ensure a copy of the following days booked collections is produced and ensure the lab has prioritised and completed these jobs.
• Advise customers of the current promotions and any relevant product information.
• A willingness to also travel to the sister store in Blackburn
• Support the Directors with ad-hoc tasks as required
• Act as an ambassador for Specsavers at all times.

Audiology Administrator

Affiliate Manager

• Become the new Acting Store Partner
• Further develop into the future Director and Business Owner within a twelve-month period
• Grow your own business
• Look after your customers
• Serve your community
• Create an asset for your family’s future
• Enjoy the profits of all your hard work once a fully approved Audiology Partner
• Join Optical and Retail partners with strong operational background
• Collaboration with existing team to provide customer care

Acting Partner, Audiology

Call Center Representative

• Work alongside our current call centre team
• Deliver unmatched customer service every single day
• Be the friendly face at the heart of our stores

Call Centre Admin Assistant – Part Time

• Customer care calls and administration tasks
• Ensuring effective administration and clinic scheduling
• Updating customer files with attention to detail
• Liaising with external parties and supporting domiciliary care

Call Centre Advisor

Customer Support

• Lead a team of customer service and technical specialists
• Ensure resolution of incidents and requests quickly and accurately
• Drive service performance metrics

Tech Customer Service Desk Team Leader

Manager

• Work with the Store Directors to empower your team to make the right decision for each customer
• Create an excellent customer experience while delivering business objectives
• Support your development and grow your people management skills

Store Manager

• Deliver unmatched customer service every single day
• Work among a team of experienced professionals
• Learn your trade while surrounded by our friendly, passionate and highly experienced team

Call Centre Apprentice

• Explore customer needs thoroughly and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

• Welcoming customers into store
• Booking in eye tests
• Pre-screening patients
• Providing style advice
• Measuring frames
• Taking phone calls

Call Centre – Trainee Optical Assistant

• Organised and equipped to tackle a variety of tasks
• All aspects of optical administration including NHS forms and triaging
• Answering calls and general queries
• Updating & filing records
• Managing appointments
• Provide a top-notch administrative service supporting the store’s success

• Lead the optical laboratory
• Support colleagues and customers
• Maintain high standards
• Ensure the lab runs smoothly and efficiently
• Create a fun and friendly workplace
• Collaborate with a community-focused team

Part-Time Administration Assistant

NHS Audit & Compliance Manager – 12 month FTC

State Director – NSW/ACT

Administrator

Audiology Administrator

Acting Partner, Audiology

Call Centre Admin Assistant – Part Time

Call Centre Advisor

Tech Customer Service Desk Team Leader

Store Manager

Call Centre Apprentice

Administrator

Call Centre – Trainee Optical Assistant

Call Centre Advisor

Optical Lab Manager