Specsavers

Audiology Administrator

Specsavers

full-time

Posted on:

Location Type: Office

Location: Clitheroe • United Kingdom

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Salary

💰 £12 per hour

About the role

  • Efficiently answer all telephone calls to the store responding positively to customer enquiries and direct them to the appropriate department.
  • Inform the Director / Manager of days and times where appointments are at capacity and days and times when appointment demand is weak.
  • Supporting the management of the diary of clinics, allocating resource to ensure a diary efficiency.
  • Manage cancellations and where appropriate rescheduling appointments
  • Confirm appointments with patients ahead of time to ensure the smooth running of clinics
  • Dealing with telephone queries and responding to online or email queries within agreed SLAs
  • Ensure a copy of the following days appointments is produced each evening as a contingency for system failure.
  • Ensure a copy of the following days booked collections is produced and ensure the lab has prioritised and completed these jobs.
  • Advise customers of the current promotions and any relevant product information.
  • A willingness to also travel to the sister store in Blackburn
  • Support the Directors with ad-hoc tasks as required
  • Act as an ambassador for Specsavers at all times.

Requirements

  • Previous administrative experience - ideally in a clinical setting but not essential
  • A high level of interpersonal skills with the ability to build working relationships with a wide range of people
  • Experience of working in a fast-paced administration environment
  • Excellent administration and organisational skills
  • Systems literate, able to use different IT systems effectively including Office 365
  • Excellent customer service approach, able to provide support and reassurance to customers
  • Team worker with a positive can-do attitude
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
administrative experiencediary managementappointment schedulingcancellation managementcustomer service
Soft Skills
interpersonal skillsrelationship buildingorganizational skillsteamworkpositive attitude