Tech Customer Service Desk Team Leader
Specsavers
full-time
Posted on:
Location Type: Office
Location: Fareham • United Kingdom
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Job Level
Tech Stack
About the role
- Lead a team of customer service and technical specialists
- Ensure resolution of incidents and requests quickly and accurately
- Drive service performance metrics
Requirements
- Genuine people-management experience
- Confidence to lead and inspire a high-performing team
- Comfortable running 1-2-1s and team briefings
- Familiarity with ITIL and complex IT environments
- Understanding of Microsoft Windows, Linux, Cisco IP Telephony, and LAN/WAN networks
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Microsoft WindowsLinuxCisco IP TelephonyLAN networksWAN networks
Soft Skills
people managementleadershipteam inspirationcommunicationteam briefings
Certifications
ITIL