Technical Support Analyst
Beyond
AWSAzureGoogle Cloud PlatformJavaScriptPythonSQL
Technical Support, German – eMobility Solutions
Speakit
full-time
Posted on:
Location: 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- Do you speak German? A new opportunity in Technical Support for EV Charging (Electric Vehicles).
- Join an eMobility call center in Lisbon supporting disruptive brands and leading companies in the US and Europe.
- Be the first point of contact for customers experiencing issues with EV charging stations.
- Provide support via phone, email, and chat.
- Perform basic troubleshooting (connectivity, resets, app configurations, cable checks).
- Escalate complex issues to advanced support teams with accurate documentation.
- Keep up with latest EV charger models, firmware, and updates.
- Maintain professionalism and a positive experience for all customers.
Requirements
- Native-level German & good English skills.
- Previous customer support/technical support experience.
- Tech-savviness and basic knowledge of IT, networks, or electronics.
- Availability to work in a shift-based schedule (including weekends).
- Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based).
- Familiarity with EV charging standards/protocols (Type 2, CCS, OCPP) is an advantage.
- Proficiency with CRM/ticketing systems.
- Applicants must already be living in the Lisbon area (relocation is not provided).
- Availability to work in a hybrid setup (3–2 rotation).
