Speakit

Customer Support

• Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
• Assist customers with troubleshooting, ordering, and product usage queries.
• Provide accurate and timely after-call notes in English using CRM systems.
• Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
• Address and resolve customer concerns with speed and professionalism.
• Leverage data insights to proactively engage customers, improving outcomes and success rates.
• Collaborate with internal teams to advocate for the customer and enhance service quality.

Customer Support Representative

Digital Marketing

• Email Marketing: Build and send newsletters and email campaigns, while maintaining mailing lists, segmenting contacts, and automating workflows.
• Social Media Management: Manage and maintain a social media calendar (planning, scheduling, posting) and create/repurpose content for LinkedIn, Instagram, and TikTok.
• Content & Copy: Copies that match our tone and employer brand.
• Community Management: Help nurture our community through engagement prompts, FAQ replies, and basic moderation.
• Design: Create engaging graphics in Canva (posts, stories, banners, thumbnails).
• Website & SEO: Support website/blog updates and handle basic SEO tasks like keyword research, metadata, and content formatting.
• Partnerships: Support communication with partners regarding updates, campaign coordination, and follow-ups.

Customer Support Representative

Digital Marketing Associate