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About the role
Key responsibilities & impact- Assist viewers through phone and/or chat regarding different queries
- Provide account and application support to viewers namely with regard to software functionality
- Provide technical support and troubleshoot system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
Requirements
What you’ll need- Have a native level of French (written and oral) and fluent in English (B2)
- Are passionate about entertainment and media enterprise
- Have excellent communication skills coupled with empathy, team spirit and customer-oriented
- Have familiarity with digital streaming services and devices
- Be eligible to work in Portugal by either having EU passport or valid work permit to work legally in the country.
Benefits
Comp & perks- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Base Salary: 895€ gross per month per 14 months
- Performance Bonuses: 100 euros gross per month - 12 payments per year.
- Transport allowance - 20 euros per month
- Meal allowance - 7.23 euros per working day
- Accommodation provided by the company. This option is only available for candidates coming from abroad.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communication skillsempathyteam spiritcustomer-oriented