Day-to-day IT Operations
Support all of Speak’s internal IT needs from troubleshooting user issues to optimizing device management.
Manage our core IT infrastructure (e.g., SSO, Google Workspace, Kandji), ensuring our teams have the tools and environments they need.
Manage all global on/offboarding processes related to applications and tools.
Set up and maintain A/V for conference rooms and collaboration spaces in SF HQ, and provide remote support for non-US offices.
Manage and maintain asset inventory of hardware and software, including procurement.
Implement and monitor security controls, identify potential threats, and respond to incidents.
Manage vendor security assessments and third-party risk management.
Design and deliver security awareness training, including phishing simulations.
Manage the implementation of data privacy policies and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR).
Support incident response planning, disaster recovery, and business continuity initiatives.
Optimize workflow processes across the organization, driving efficiency so our teams can move faster.
Develop and implement custom software solutions, scripts, and integrations to automate repetitive tasks and create leverage for the organization.
Partner with teams across the business to align IT priorities with broader business objectives.
Translate technical complexities into clear, actionable insights for non-technical stakeholders.

Requirements

You have at least 5 years of hands-on experience in IT Operations, including systems administration and security operations;
You have a deep understanding of SSO, SAML, SCIM and third-party application integration;
You’re experienced with macOS management;
You understand MDM practices, solutions, and security protocols;
You have knowledge of security frameworks (SOC 2) and compliance processes;
You’re proficient in troubleshooting technical issues and providing remote support;
You’re a clear communicator, both verbal and written;
You’re able and willing to work from the SF HQ three days a week (and up to five when needed).
You are an expert AI user (ChatGPT, Claude, etc).

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT Operationssystems administrationsecurity operationsSSOSAMLSCIMmacOS managementMDM practicestroubleshootingcustom software solutions

Soft Skills

clear communicatorverbal communicationwritten communication

Certifications

SOC 2ISO 27001GDPR