Sparksoft Corporation

Analyst

• Provide courteous, timely, and accurate Tier 1 support for a variety of inquiries related to the Health Insurance Marketplace received via phone and / or email.
• Attains a minimum of 85.1% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours
• Assist users with account access support, including password resets, account unlocks, and troubleshooting login issues across multiple applications.
• Accurately log all user interactions in ServiceNow, assigning tickets to the appropriate internal groups or escalating to Tier 2 support as necessary.
• Follow documented workflows and escalation procedures to ensure service levels and compliance standards are met.
• Ensure protection of sensitive information and uphold all HIPAA and federal security standards. Participate in regular training, quality assurance sessions, and process updates.

Service Desk Analyst

IT Support

• Provide Tier 1 and 2 support
• User account management
• Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
• Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
• Set up and install workstation hardware, and software for end-users
• Provide remote end-users support to employees
• Operation of assigned IT systems
• Create knowledge base articles
• End user support
• Support of facility physical security systems
• Enforce IT and security procedures and policy
• Network support experience
• Support of IT security
• Other duties as assigned

IT Technician

DevOps Engineer

• Be a part of the team that will provide engineering solutions for OpenShift towards operations and onboarding.
• Onboarding business workloads, support troubleshoot and triage problems.
• Be a part of the team that provide multitier support (Tier 1 to Tier 3), including the 24/7 escalation schedule.
• Develop and maintain Infrastructure as code using Lambda, AWS CloudFormation, Terraform and Puppet.
• Design automated, containerized cloud application platform solutions and integrate workloads to containerized workflows with automated CI/CD pipelines.
• Collaborate with Agile scrum teams or tenants to establish and manage Jenkins CI/CD pipelines.
• Integrate code analysis tools such as Sonar Cube, Fortify into the CI/CD pipelines.
• Provide access management to Infrastructure and DevOps tools.
• Troubleshoot Infrastructure issues, collaborate with AWS support for resolution.
• Develop automation to reduce the routine manual effort.
• Provide recommendations for enhancing system performance via analysis and potential modifications.
• Develop solution for Monitoring, Alerting, and Trending with AWS Cloudwatch, SNS, New Relic and Splunk etc..
• Engineering resources are expected to be available 24/7 for incident response during mission-critical events, commensurate with standard Marketplace SLOs / SLAs during the events.

DevSecOps Engineer

Cloud Engineer

• Under the supervision of the DevOps Manager, this employee will collaborate with other scrum team members to develop and implement DevOps culture across the project team.
• You will be working with the application team and focusing on AWS infrastructure and automation.
• A key part of the role is championing and leading infrastructure automation.
• Design, develop, implement, and configure AWS cloud environments and tools
• Implement security controls and security features to support and address cybersecurity challenges
• Implement monitoring best practices to take proactive steps and troubleshoot production problems
• Perform configuration and automation using broad range of AWS services
• Provide support to build continuous integration/continuous deployment (CI/CD) pipeline to trigger automation suite.
• Support maintenance of the automation suite in the cloud platform.
• Coordinate with other development contractors and Cloud/DevOps Engineers.
• Configure network connections to test environments and infrastructures, in both mainframe and cloud infrastructure.
• Implement development and enhancement of CloudFormation and Terraform scripts for the AWS infrastructure
• Execute implementation plans in the AWS environment for a variety of initiatives ranging from load balanced EC2 scaling groups to Lambda functions
• Lift and shift 3rd party tools to cloud and unit test – test scripts
• Document architecture best practices and strategies associated with application deployment and infrastructure support.
• Manage AWS resources and native cloud services and products
• Maintain the continuity of operations with 100% up time
• Participate in all phases of Agile ceremonies
• Clear written and verbal communications skills to manage and lead troubleshooting calls, communicate effectively with various stakeholders.

AWS Engineer

QA Engineer

• The Automation Test Engineer will be responsible for designing, developing, and maintaining automated test suites using tools such as BRUNO, Selenium, and Postman.
• Developing and maintaining test automation scripts in Scala, JavaScript, SQL, and basic Python.
• Creating Gatling performance test simulations integrated with CI/CD pipelines.
• Translating manual test cases into automated scripts and assessing test coverage.
• Performing regular maintenance and upgrades of test frameworks to ensure optimal performance.
• Collaborating with cross-functional teams in Agile environments to troubleshoot and resolve issues.
• Integrating AI frameworks (e.g., Gen AI, codeAssist) into testing workflows (preferred).
• Handling XML data conversion for mapping and validation purposes

Automation Tester

Solutions Engineer

• Develop scalable, secure, and high-performing application architectures for enterprise and cloud environments.
• Create and present High-Level Design (HLD) and architectural blueprints to stakeholders.
• Assess and optimize existing applications while designing a future-state architecture
• Lead end-to-end implementation of enterprise applications, ensuring alignment with business and technical requirements.
• Collaborate with development teams to translate architecture into actionable solutions.
• Communicate architectural decisions clearly and persuasively to technical and non-technical audiences.
• Defend design choices and ensure adherence to best practices and standards.
• Explore and integrate AI-driven solutions into enterprise applications where applicable.
• Stay ahead of emerging technologies and trends in AI, cloud, and enterprise architecture.

Technical Solution Architect

Security Analyst

• Create/Update all client security deliverables (SSP, CP, ISRA, CP, PTA/PIA, etc.)
• Work with team members to ensure security functions are implemented for the program(s) that are under their care.
• Act as a trusted advisor for security matters for their programs and provide training on security items when needed.
• Act as a bridge between client security teams and project teams to bridge the gap between compliance and technical security issues and both teams.
• Ensure proper testing occurs and manage the vulnerability process in the scope of the program.
• Translate technical security findings (pen tests, ACT, fortify, Tenable, etc.) to practical issues, and guide teams to appropriate preventative and corrective action.
• Review program procedures and outputs and implement corrective action when needed.
• Act as a liaison for the program to client security teams.
• Support corporate security as needed.

Senior Information Security Analyst

Data Analyst

• The Data Analyst will be part of a team supporting all phases of the design, development and implementation of a program supporting CMS.
• Will participate in design sessions, report on project progress, and identify potential risks and issues.
• Responsible for analyzing and interpreting complex data sets and queries to assist in decision-making.
• The analyst will have experience with data validation to support regular and ad hoc data requests.
• Provides guidance for Development and O&M database engineers.
• Streamlines internal processes focusing on organization support using tools like Excel, SharePoint, Power BI, and Tableau.
• Works as part of a project team to determine project requirements, goals, implementation, and schedules.

• Our Solution Architect will be responsible for designing and delivering technical solutions for our Federal customers.
• The successful Solution Architect will be a part of the Business Development team and participate in all phases of the business development life cycle including opportunity assessment, strategy workshops, Black Hat competitive assessments, competitive technical solutions, and technical solution development.
• The Solution Architect will be the technical team member in our fast-paced growing environment supporting new business capture by developing innovative solutions
• The individual will be teamed with Capture and Operations personnel to help uncover and develop best-in-class solutions to meet customer needs
• Responsible for defining and driving the technical direction of prospective business opportunities, developing system architectures, and providing technical leadership for proposals and strategic pursuits
• Assess market level technology trends as well as capabilities of complementary solutions enabling larger scale solution offerings
• Review RFP documents to understand scope of work and customer needs to develop an overarching solution to be proposed as part of the solicitation response
• Propose new and innovative solutions to the most complex challenges
• Develop IT-based solutions consisting of contextual, conceptual, and logical architectures using standards-based, rigorous methodologies and best practices
• Conduct architectural analysis of alternatives (AoA) trade studies including CAIV, Criteria-based Decision Analysis and/or other proven methodologies
• Develop lifecycle cost models to support architecture decision trades
• Communicate solutions with customers, management, and teaming partners, including presentations and white papers
• Develop technical approach and project engineering plans, including scheduling of tasks, processes, and identifying critical resources, to turn the solution into a successful proposal
• Develop and write technical responses for winning proposals and RFI responses
• Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems
• Stay current on latest technologies and solutions in the industry

Business Development Solution Architect

Backend Engineer

• Sparksoft is seeking a Senior Full Stack Developer to be part of our team supporting a multi-year CMS contract.
• The Full Stack Developer will work under the supervision of the Development Manager and will be responsible for designing, developing, and maintaining web applications using Java and Angular.
• This role requires close collaboration with cross-functional teams to deliver robust software solutions that meet business needs.
• The ideal candidate will have a good foundation with Web Application Portal, Single Sign On, JEE platform, AWS Serverless architecture, Microservice development using Java, Angular, Typescript, Web Content Accessibility/USDS, UX, HTML5, CSS5, DynamoDB and Aurora DB. Should be exposed to a broad range of technologies across all layers of architecture.
• Committed to collaborative problem solving, sophisticated design, and quality products are important.

Senior Full Stack Developer, Java

• Participate in DevOps initiatives and drive innovative automation and cloud-native solutions to enhance system efficiency, reliability, and scalability.
• Collaborate daily within a fast-paced Agile DevOps team and actively participate in all phases of the Agile methodology.
• Implement Infrastructure as Code (IaC) using Terraform/Ansible across AWS services.
• Foster an automation-driven culture to reduce manual tasks and increase operational efficiency.
• Design, develop, and optimize CI/CD pipelines using Jenkins, GitHub, and container-based platforms.
• Use F5 LTM/APM to configure traffic routing, access control, and load balancing rules.
• Write and troubleshoot F5 iRules for traffic management and integration use cases.
• Ensure adherence to all CMS security, compliance, and governance requirements.
• Support application operations, participate in the on-call rotation, and ensure high availability and system reliability.
• Execute patches, upgrades, deployments, and continuity-of-operations activities across environments.
• Maintain comprehensive documentation, including architectural diagrams, operational runbooks, and technical procedures.
• Engage with architects and product teams to understand functional challenges, prototype new ideas and technologies, and help create innovative solutions.
• Participate in defining project timelines and support the implementation of design specifications, system flow diagrams, documentation, testing, and ongoing application support.
• Translate business and functional requirements into technical specifications and implement solutions that align with architectural and program objectives.
• Implement best practices in DevSecOps, automation, performance engineering, and operational excellence.

DevOps Engineer – Mid Level

Customer Support

• The Service Desk Representative Tier 1 will be an experienced representative responsible for answering Tier 1 customer inquiries.
• Provide Tier 1 service desk support for insurance issuers, Agents and Web brokers, CMS/CCIIO application users, Health Insurance Exchanges and state agencies based on Inquiries are received via phone, 1-855-CMS-1515 (1-855-267-1515), or email.
• Provide account access support, such as password resets and unlocking accounts for various marketplace applications including COTS products such as TIBCO MFT.
• Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.
• Triage inquiries by marketplace functions and assign to the right marketplace systems/CCIIO business groups as applicable - skills and knowledge provided by training via our training instructors.
• Provide general policy information supplied by the business owners and Tier 2 systems using Knowledge Based Articles (KBA).
• Provide process guidance and technical assistance to requesters seeking assistance based on information provided by CMS/CCIIO business owners and Tier2 support teams.

Customer Service Representative – Tier 1

Business Analyst

• Collaborate with Product Owners to break down complex business needs into clearly defined epics, user stories, and acceptance criteria that reflect stakeholder objectives.
• Engage with business, operations, and technical stakeholders to elicit and document complete user stories, ensuring readiness for presentation during refinement sessions.
• Maintain thorough and up-to-date project documentation, ensuring traceability from requirements through delivery and closure.
• Translate business requirements into actionable technical specifications, ensuring solutions meet both functional needs and strategic goals.
• Coordinate and support user acceptance testing (UAT) by validating delivered features align with business expectations.
• Troubleshoot production issues, perform root cause analyses, and use data insights to drive continuous product and process enhancements.
• Facilitate Agile ceremonies.

Business Analyst, Mid-Level

• Our Solution Architect will be responsible for designing and delivering technical solutions for our Federal customers.
• The successful Solution Architect will be a part of the Business Development team and participate in all phases of the business development life cycle including opportunity assessment, strategy workshops, Black Hat competitive assessments, competitive technical solutions, and technical solution development.
• The Solution Architect will be the technical team member in our fast-paced growing environment supporting new business capture by developing innovative solutions.
• The individual will be teamed with Capture and Operations personnel to help uncover and develop best-in-class solutions to meet customer needs.
• Responsible for defining and driving the technical direction of prospective business opportunities, developing system architectures, and providing technical leadership for proposals and strategic pursuits.
• Assess market level technology trends as well as capabilities of complementary solutions enabling larger scale solution offerings.
• Review RFP documents to understand scope of work and customer needs to develop an overarching solution to be proposed as part of the solicitation response.
• Propose new and innovative solutions to the most complex challenges.
• Develop IT-based solutions consisting of contextual, conceptual, and logical architectures using standards-based, rigorous methodologies and best practices.
• Conduct architectural analysis of alternatives (AoA) trade studies including CAIV, Criteria-based Decision Analysis and/or other proven methodologies.
• Develop lifecycle cost models to support architecture decision trades.
• Communicate solutions with customers, management, and teaming partners, including presentations and white papers.
• Develop technical approach and project engineering plans, including scheduling of tasks, processes, and identifying critical resources, to turn the solution into a successful proposal.
• Develop and write technical responses for winning proposals and RFI responses.
• Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems.
• Stay current on the latest technologies and solutions in the industry.

Federal Solution Architect

Administration

• Draft Non-Disclosure and Teaming Agreements (NDA/TAs)
• Draft amendments to existing contracts to ensure compliance
• Ensure the organization's internal contract documents are accurate and well maintained
• Coordinate approval of negotiations, contracts, and subcontracts with appropriate management staff
• Meet with internal customers and external partners to discuss both legal and business matters
• Utilize in-depth knowledge of Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS) and other government agency supplements to advise Program Managers and Senior Executives of available options and possible strategies for overall contract management
• Provide advice and guidance to the different teams relating to contract generation
• Maintain excellent working relationships with clients to ensure their needs are met
• Create, prepare, review, and edit all contracts
• Provide support and advice on new potential businesses opportunities
• Identify opportunities to improve business processes and devise plans to implement these changes