IT Technician

Sparksoft Corporation

IT Technician providing Tier 1 and 2 IT support for government clients. Join Sparksoft to revolutionize the way you work with innovative technologies.

Posted 7/30/2026full-timeColumbia • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing Tier 1 and 2 IT support, including user account management, troubleshooting, and remote assistance. Familiar with Microsoft Technology Stack and capable of enforcing IT security policies while maintaining excellent customer support.

Highest-signal resume keywords

Tier 1 And 2 SupportUser Administration (RBAC)Microsoft Technology Stack (Windows, AD, O365, Intune)Help Desk Support Software ExperiencePublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingComputer Break/Fix/UpgradeWindows 11Inventory ControlSystem UpgradesWorkstation Hardware InstallationBasic DeploymentsEnd User SupportTechnical Problem ResolutionKnowledge Base Article Creation

Soft Skills

Excellent Communication SkillsCustomer Support Skills

Tools & Technologies

Help Desk Support SoftwareIT Security SystemsPhysical Security Systems

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

IT SupportUser Account ManagementHelpdesk IncidentsRemote SupportIT Security Procedures

About the role

Key responsibilities & impact

Provide Tier 1 and 2 support
User account management
Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
Set up and install workstation hardware, and software for end-users
Provide remote end-users support to employees
Operation of assigned IT systems
Create knowledge base articles
End user support
Support of facility physical security systems
Enforce IT and security procedures and policy
Network support experience
Support of IT security
Other duties as assigned

Requirements

What you’ll need

0 - 3 years of IT Support.
Understanding of User administration (i.e., RBAC)
Excellent communication and customer support skills
Computer break/fix/upgrade
Windows 11
Ability to diagnose and resolve basic IT technical issues
Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
Identifies, researches, and resolves technical problems
Help Desk Support software experience
Inventory control
Good understanding of computer systems, mobile devices, and other tech products
Candidates must be able to obtain and maintain a Public Trust clearance.
Candidates must have lived in the United States 3 out of the past 5 years.

Benefits

Comp & perks

Competitive compensation and a 401(k) with employer contributions to help you plan for the future
Flexible paid time off and hybrid ways of working that support true work-life balance
Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
A curated in-office experience designed to foster community, team connections, and innovation
Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
Training and development programs that build new skills and prepare you for leadership roles
A collaborative, transparent, and fun culture—recognized as a Great Place to Work®