SPAN

SDET

• Define Test Strategy: Transform "rough" test plans from Integration Engineers into formal, airtight test requirements. You will be the primary gatekeeper for test quality and coverage.
• Direct Automation & Infrastructure: Act as the internal "customer" for our Automation and Rig-Build teams. You will design the specifications for new test scripts and physical rig modifications, ensuring they are built to support "low-touch" validation.
• Expert Traceability: Own the end-to-end lifecycle in Jira and Jama. You’ll ensure that every firmware requirement is mapped to a test case and that every failure is triaged with enough technical detail for firmware devs to act immediately.
• Test Orchestration & Framework Development: Develop and maintain core test logic and architectural patterns. While you will have dedicated automation support, you will personally script complex, "first-of-a-kind" tests and design the framework extensions necessary to scale our testing capabilities.
• System Verification: Expertly verify the critical intersection of software and hardware. You will execute system-level verification of new features, build and maintain robust regression test suites, and monitor the ongoing stability of our panel software ecosystem.

Senior Systems Test Engineer

Operations

• Tech Stack & Systems Management (CRM + related system integrations)
• Salesforce Ownership: Serve as the functional owner of Salesforce; define the roadmap for enhancements, manage integrations, and ensure data integrity.
• Implement tools that help SPAN efficiently scale across an increasing number of SKUs and channels. Lead the implementation of CPQ.
• Process Automation: Design and implement workflows that reduce administrative drag for sales reps, allowing them more time in front of customers.
• Order Management Oversight: Partner with Finance and IT to streamline the order management process, ensuring orders move from "closed-won" to "fulfilled" with minimal friction.
• Rebate & Program Administration: Manage the calculation, validation, and distribution of volume rebates and special sales programs for distributors and installers.
• Sales Strategy & Planning: Lead the annual planning process, including data-driven territory carving and the setting quotas.
• Performance Analytics & KPIs: Track distribution penetration, SKU mix per territory, and "white space" opportunities for market expansion.
• Sales Enablement & Training: Develop the operational "playbook" for new hires to ensure a fast ramp-to-productivity.
• Commercial & Cross-Functional Leadership: Create a positive culture, drive prioritization across their projects and tasks.

Senior Manager – Sales Operations

General Counsel

• Provide strategic and tactical legal counseling on a broad range of issues impacting our sales, engineering, manufacturing and supply, and customer support teams.
• Advise on negotiation strategy as contributing to the administrative tasks necessary to keep a legal department running efficiently.
• Collaborate with a small, agile legal team in an entrepreneurial environment.
• Work closely with mission-driven colleagues in support of the electrification mission.

Legal Counsel

Product Manager

• Immerse yourself and the team in the needs of SPAN partners, channeling their desires for controls, innovation and grid stability into our product strategy.
• Take ownership of the strategy, roadmap, and execution, in continuous alignment with internal and external stakeholder, and overall business goals.
• Dive deep into the SPAN hardware ecosystem and capabilities to build scalable software products and handle edge cases seamlessly.
• Rapidly develop, iterate, and deliver products and features, maintaining a balance between production delivery, upcoming product/feature design, and new product/feature discovery.
• Champion a metrics-driven approach to prioritization and iteration, using engagement analytics to guide decision making.
• Build strong partnerships with data science and engineering teams and translate data insights translate into valuable product features
• Foster an environment that supports complex, non-linear thinking to create unprecedented products and features, being unafraid to experiment with mental models beyond the energy industry.

Staff Product Manager – Fleet

• Define a product vision that impresses users and inspires the development team
• Own full roadmap of device software, cloud software, and mobile apps
• Drive implementation of roadmap with software team
• Write product requirement documents that clearly communicate key objectives
• Define use cases for new product concepts
• Collaborate with the business development team to analyze and approximate market sizes to make a case for or against investing in new features and integrations
• Collaborate with hardware team to ensure continuity across product development
• Develop, refine, prioritize and track the implementation of requirements and new features
• Prioritize bugs and small enhancement requests against planned feature development
• Coordinate communication of updates to internal and external audiences: business development, customer support, and app users
• Collect customer feedback; share learnings and help foster understanding and empathy for our customers throughout the entire organization
• Design usability studies, run them, and improve product features based on the results
• Define metrics to enable collaborative tradeoff decisions with the engineering team relating to product features, cost, and schedule

Senior Software Product Manager

Field Engineer

• Respond within the agreed upon timeframe (SLA) to issues escalated from Tier 1 and 2 and to responses from customers
• Shepherd issues through to resolution with a sense of urgency, coordinating with all the necessary partners, including support, engineering, customers, and installers.
• Collaborate with teammates on handling challenging troubleshooting issues
• Participate in feedback loops (e.g. retrospectives) with Engineering and Customer Support
• Use non GUI product access paths and tools (SSH, CLI) for higher level troubleshooting
• Create and run basic scripts and light coding for queries into the product and various databases
• Using a systems mindset, mine data and coalesce multiple site issues into one coherent problem statement
• Build deep technical knowledge of our products and continuously deepen your own technical skills
• Document and teach what you know to fellow Service Engineers
• Embrace a continuous improvement mindset and suggest ways for the team to improve. This might mean suggesting new features for our internal troubleshooting tools, improvements to our core products, or changes to our SOPs
• Contribute to the build out of out our library of troubleshooting documentation
• Coordinate with your teammates to ensure we hit our coverage targets
• Create and manage field service cases in Salesforce
• Shepherd field issues through to resolution with a sense of urgency, coordinating with all the necessary partners, including support, engineering, and 3rd party installers.
• Contribute to the build out of our library of service dispatch/truck roll documentation and internal SOPs
• Support our failure analysis efforts by thoughtfully making RMA decisions and managing the prompt return and replacement of RMAed products, coordinating with our quality and reverse logistics teams as necessary
• Assist in managing service parts inventory, including receiving shipments of service parts inventory
• Ship out service parts to the field from our San Francisco-based headquarters
• Represent the voice of the field (installers) in internal conversations, advocating for product serviceability and install-ability

Senior Systems Test Engineer

Senior Manager – Sales Operations

Legal Counsel

Staff Product Manager – Fleet

Senior Software Product Manager

Tier 3 Service Engineer