Customer Success

Span

Customer Success Manager enhancing AI effectiveness for engineering organizations at Span. Building relationships, leading onboarding, and driving user success with a technical focus.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success within a SaaS environment, focusing on building relationships with engineering leaders and driving customer adoption and retention. Proficient in navigating technical discussions and advocating for customer needs across departments.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceTechnical Team CollaborationConsultative Relationship BuildingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem SolvingOrganizational SkillsProactive ApproachAdaptability

Industry Keywords

Engineering IntelligenceAI EffectivenessCustomer RetentionOnboardingChurn Risk Identification

About the role

Key responsibilities & impact

You'll build deep, trusted relationships with engineering leaders—understanding their goals, unblocking challenges, and helping them get the most out of Span.
Lead onboarding, set success plans, and guide customers through best practices to ensure adoption, retention, and expansion.
Be the go-to advisor for our customers—navigating the worlds of AI Effectiveness and Developer Intelligence.
Work across departments (Sales, Product, Engineering) to advocate for customer needs and deliver a standout experience.
Lead value-driven conversations regularly with customers to help them make the connection between Engineering Intelligence and business outcomes.
Identify champions, expand usage across teams, and proactively spot churn risks before they happen.
Get creative with workflows, playbooks, and experiments to scale our CS efforts as we grow.

Requirements

What you’ll need

3+ years of experience in Customer Success or similar post-sales roles at a SaaS company.
Experience working with technical teams—especially engineering leaders—at mid-market or enterprise companies.
A consultative approach to customer relationships—you love solving messy problems, not just checking boxes.
Excellent communication skills—you know how to read a room and speak both engineer and executive.
Comfort with ambiguity and a bias toward action—you know when to zoom in and when to zoom out.
You take pride in your organization and follow-through, and you’re always one step ahead.
You care deeply about your customers and want to help them thrive.

Benefits

Comp & perks

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