Southern Illinois Healthcare

Analyst

• The Epic Patient Experience Analyst is responsible for the analysis, design, build, testing, implementation, and ongoing support of Epic Cheers.
• Partner with operational, clinical, and IT stakeholders to gather requirements and translate access and patient engagement workflows into effective Epic configurations.
• Supports Cheers Call Management, including call routing, scheduling, reporting, and contact center workflows.
• Maintain deep functional knowledge of Epic Cheers and integrated systems, supports optimization and issue resolution, participates in projects and enhancements.
• Train and mentor team members.

Patient Experience Analyst

• Lead the design and optimization of Epic Cheers Campaigns and related CRM capabilities
• Collaborate closely with Marketing, Population Health, clinical stakeholders, and Epic application teams
• Develop and maintain reporting and dashboards to measure campaign performance, ROI, and overall impact

Lead/Principal Epic Patient Experience Analyst

Accountant

• Coordinate activities of the general ledger for all SIH entities
• Develop, implement and monitor accounting systems for financial reporting
• Prepare and post journal entries with supporting documentation
• Analyze balance sheet accounts and prepare account reconciliations
• Process approved invoices and payment requests

Senior Accountant

Customer Support

• Provides administrative support for all facilities management staff and departmental processes
• Deals discretely with sensitive, confidential information
• Monitors and maintains assigned database programs utilized by Facilities Management departments
• Dispatches work requests to Facilities Management front line staff based on established procedures
• Collaborates with vendors and SIH staff to research and identify parts, supplies, or services needed
• Completes other duties as assigned

Support Specialist

Medical Billing and Coding

• Responsible for assignment of ICD, CPT, and HCPCS codes for patient types as assigned
• Maintains 95% coding accuracy in assignment of ICD, CPT and/or HCPCS codes
• Maintains coding productivity greater than 80% of the time
• Abstracts all pertinent information into the abstract
• Monitors Timely Filing and Unbilled reports for timely coding

Coder II – Certified

Human Resources

• Requirement gathering, design, build/configuration, testing, validation and ongoing support of Epic applications
• Obtain and maintain in-depth knowledge of software functionality and operational workflows
• Coordinate planning, design, development, implementation, adoption, communication, maintenance, and evaluation of functionality related to Epic
• Participate in on-call rotation, including weekends and after-hours coverage as assigned
• Train and mentor team members
• Review, analyze, and test system changes; follow change control processes

EHR Analyst

Call Center Representative

• Evaluate and plan patient care needs
• Assist physician or mid-level provider in office setting
• Set up, stock and clean patient rooms as needed
• Provides patient/family instructions.
• Assists in the orientation of new employees and students.

Telehealth Nurse, LPN – Call Center Office

Learning and Development

• Responsible for the orientation, onboarding, education, and competency validation of unit nursing staff
• Collaborates with members of the NPD team, nursing leaders, nursing staff, and other hospital departments to implement on-boarding and orientation programs for nursing personnel
• Collaborates with Nursing Professional Development Outcomes Leaders to design education programs and learning activities to address learning needs and practice gaps at the individual and unit/facility level
• Implements activities that promote professional role development and role transition

Nursing Professional Development Learning Facilitator

Therapist

• Responsible for overall operation of case management and social services activities
• Performs concurrent patient assessments related to appropriateness of care
• Provides consultations to medical staff and interdisciplinary team members
• Documents discharge planning services professionally and collaboratively
• Facilitates care conferences with patients and families