Southern Illinois Healthcare

Learning and Development

• Responsible for facilitating the professional growth and development of diverse learners in a variety of practice/learning environments.
• Leads efforts to implement evidence-based practice standards that advance nursing practice and improve patient outcomes.
• Functions as a learning facilitator, change agent, mentor, leader, and advocate for the specialty.
• Collaborates with members of the NPD team, nursing leaders, nursing staff, and other hospital departments to develop, coordinate, manage, facilitate, conduct, and evaluate onboarding and orientation programs for nursing personnel.
• Designs education programs and learning activities to address learning needs and practice gaps at the individual and unit/facility level.

RN Professional Development Outcomes Leader – Emergency Departments

Medical writer

• Completes secondary reviews of targeted patient populations to identify missed opportunities and accurate selection of principal diagnosis.
• Acts as a liaison between the Coding Department and the Clinical Documentation Specialist to reconcile discrepancies in DRG assignment.
• Communicates findings of secondary reviews to respective Clinical Documentation Improvement Specialists and Coding staff for follow up.
• Documents and tracks secondary review data.
• Shares this information with staff at monthly DCI meetings.
• Completes medical record review using an organized approach to survey admit notes, past medical history, home meds, physician/provider documentation, treatments, orders, ancillary department notes, laboratory data and other pertinent components of the clinical record.
• Analyzes and interprets clinical data to identify gaps, trends, inconsistencies and/or opportunities for improvement in the clinical documentation.
• Regularly interacts with/educates physicians to enhance understanding of the CDI program and to ensure the medical record can be coded accurately in order to reflect patient severity of illness and risk of mortality.
• Collaborates with other clinical disciplines and members of the coding department to ensure high quality clinical documentation and efficient, timely coding of the medical record.
• Collaborates with Coding Department when discrepancies in the medical record are identified and reviews medical record to provide clinical feedback for accurate coding.
• Develops collaborative relationships and promotes teamwork with co-workers and other departments.
• Organizes and performs work responsibilities effectively and efficiently.
• Maintains strict patient confidentiality, adhering to HIPPA guidelines.

RN Clinical Documentation Specialist

Systems Engineer

• Responsible for the overall design, implementation, operation, and support of the organization's enterprise-wide Server, Storage, and Backup strategy across various locations.
• Works within a team of server engineers to monitor systems to ensure configurations, performance, resources, and security of the systems meet user needs.
• Maintains and supports computer hardware and software, and diagnoses issues when necessary.
• Coordinates with the Security team to ensure security measures are effective.
• Trains junior personnel as appropriate.
• Escalation points for Service Desk and Tier 2 personnel when end user issues indicate larger problems.
• Participates in on-call rotation including weekend and after-hours coverage as assigned.
• Understanding of the organization, users and workflow hospital wide
• Ability to lead meetings, prioritize, resolve conflicts, manage issues, oversight and implementation of project plans. Work with vendors, application analysts, customer service personnel, and end users to achieve desired organizational goals.
• Ability to probe for information about the underlying needs of the organization and user community, to ensure usability and efficiency for proper patient care.
• Thoroughly review, analyze and test every system change; follow proper change control processes.
• Assists analysts in the development, implementation, education, evaluation, maintenance and coordination of applications as necessary.
• Assists with and/or develops tip sheets or training documentation for new, or changes to current, workflows;
• Support and educate Service Desk and Tier Two support personnel as appropriate
• Responsible for the coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines, and all other aspects of project management.
• Assists with hardware and software budgets.
• Performs other related work as required.
• Trains and mentors team members.
• Strives to adhere to SIH Commitment to Care and ITS Core Competencies.

ITS Systems Engineer I

Program Manager

Program Manager for the Automation Center of Excellence (CoE) leading design, execution, governance of system-wide automation initiatives across the health system
Foster culture of digital innovation focusing on intelligent automation including RPA, AI-enabled automations, NLP, and IDP
Develop business cases, drive opportunity discovery, manage automation pipeline, ensure delivery of measurable ROI
Lead automation CoE strategy, execution, stakeholder alignment across clinical, business, and IT functions
Promote continuous improvement and align automation with core platforms: ERP, Automation Platform, EHR, ESM, AI Agentic Tools
Champion culture & change management, run communication campaigns, training, workshops
Collaborate with departments to discover and assess automation opportunities involving RPA and AI tools
Guide business case development quantifying labor savings, accuracy improvements, turnaround time reductions, patient/staff experience enhancements
Maintain and refine automation pipeline; track lifecycle and prioritize
Establish KPIs for automation initiatives and report on adoption and realized benefits
Serve as liaison between operational, clinical, IT, analytics, and vendor stakeholders
Design and deliver learning resources and enablement strategies to build automation and AI literacy

Automation Center of Excellence Program Manager

ServiceNow

• The Web Developer/Coder will have primary responsibility for requirement gathering, design, build/configuration, testing, validation, and ongoing support of their assigned enterprise platform and integrations with other systems.
• Responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring/utilizing knowledge of the operational workflows to be implemented with the web systems.
• Coordinate planning, design, development, implementation, adoption, communication, maintenance, and evaluation of existing or new functionality related to their assigned systems and related information systems.
• Manage projects related to their assigned systems and related third-party systems.
• Participates in on-call rotation including weekend and after-hours coverage as assigned.
• Provides web platform software development services and ongoing maintenance / technical support.
• Develops program logic for new application or analyzes and modifies logic in existing applications.
• Gathers requirements, designs applications, and documents detailed specifications to maintain and support web platform applications and integrations.
• Validates and confirms new or changed functionalities to ensure customer specifications are met.
• Maintains system security ensuring patient and company confidentiality.
• Designs, builds, analyzes workflow and redesigns web platform applications.
• Analyzes requirements, maintains, tests, and integrates application components.
• Tests new and changed application functionalities.
• Demonstrates ability to organize and lead meetings effectively.
• May serve as project manager; coordinates and completes assigned projects including project definition, assignment of tasks, setting and maintaining deadlines.
• Ensures that system improvements are successfully implemented by following best practices for coding and testing.
• Provides support to customers and coworkers for problems and issues reported through the IT Service Management system (ITSM).
• Liaises with customers, other IT staff and vendors for design, planning, implementation, and problem resolution.
• Maintains knowledge of the latest developments in information technology, especially healthcare systems in scope of role.
• Provides availability for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
• Sets and maintains goals, timelines, and commitments; trains and mentors team members; develops training materials for updated workflows.
• Strives to adhere to SIH Commitment to Care and ITS Core Competencies.

RN Professional Development Outcomes Leader – Emergency Departments

RN Clinical Documentation Specialist

ITS Systems Engineer I

Automation Center of Excellence Program Manager

ServiceNow Web Developer