Manager

• Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
• Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
• Establish an Individualized Service Plan with required individuals and as needed.
• Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
• Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
• Support tenants in financial literacy and planning through educational workshops and information/referral.
• Maintain up to date case notes, telephone contact log and referrals to community based services.
• Enter all client data into the required database(s) on a daily basis.
• Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
• Assist the Property Manager, to ensure operational readiness for new properties.
• Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

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