South Middlesex Opportunity Council (SMOC)

Manager

• Provide case management services to assigned clients transitioning from emergency shelter into their own housing.
• Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services.
• Perform home visits.
• Provide coordinated housing search of private market rate housing as well as various subsidized housing programs.
• Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families.
• Establish a stabilization plan with each family and update every 30 days until stabilization services have ended.
• Provide housing search assistance to clients without a voucher or subsidized housing.
• Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
• Enter all client data into the required database(s) on a daily basis.
• Coordinate all services required by the stabilization plan.
• Work collaboratively with other staff on housing, employment search and stability as indicated in the stabilization plan.
• Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.
• Advocate in Housing Court and help tenants maintain their housing.

Case Manager, Housing Stabilization

Medical Director

• Responsible for clinical services provided within the program.
• Complete intake assessments on all clients.
• Development of IAP’s for all clients.
• Communicate with all collateral providers to ensure coordination of care. (DCF, Probation, Parole and Methadone clinic)
• Facilitate clinical team meetings.
• Review all clinical paperwork to ensure compliance with licensing and funding regulations.
• Manage, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy.
• Follow evidenced based treatment protocols.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend all required agency-wide meetings, including substance abuse team meetings.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Responsible for the program and client safety ability to respond to emergencies at any time.

Clinical Director, Residential Recovery

Administrative Assistant

• Responsible for coordinating the list of items needed as clients prepare to move into housing, including the purchase order requests and proper invoicing and delivery confirmation documentation.
• Preparing correspondence, proposals, financial reports, and other clerical functions etc. as assigned by the Program Director.
• Preparation of reports and other documentation relative to team meetings and provider meetings.
• Use CSG Engage database to generate monthly client contact reports, manage referrals, monitor admissions and discharges.
• Assist with housing search by conducting online unit search to generate leads for the case managers.
• Support the Outreach staff by updating resource information that may be valuable to the program clients.
• Responsible for the coordination and logistics of assigned meetings which may include ordering of food, supplies, or scheduling of space.
• Maintaining adequate quantities of all necessary supplies, organizing and distributing supplies appropriately.
• Responsible for processing and tracking of program client assistance that may include first and last month's rent, household goods, food, etc.
• Processing and coding of invoices.
• Faxing documents to medical offices and other collateral providers.
• Complies and submit program expenses.
• Maintain program staff hours and submit timesheets to payroll.
• Other Duties as assigned.

• Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.
• Establish a treatment plan for each individual.
• Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the treatment plan.
• Ensure clients comply with program guidelines and complete assigned daily chores.
• Maintain complete and accurate client files and records; complete all required paperwork accurately and timely.
• Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan.
• Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly.
• Support clients in their continued economic development planning.
• Provide monthly communication where necessary and mediate any conflict.
• Advocate in Housing Court.
• Maintain up to date case notes, telephone contact log and referrals to community-based services.
• Enter all client data into the required database(s) daily.
• Participate as a member of the Case Management team, attend all team meetings.
• Conduct groups and workshops related to the clients' needs as appropriate.
• Assist clients in arranging appointments and transportation.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Case Manager, Residential Recovery

• Provide case management services to assigned clients transitioning from emergency shelter into their own housing.
• Perform home visits.
• Provide coordinated housing search of private market rate housing as well as various subsidized housing programs.
• Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families.
• Establish a stabilization plan with each family, using the Stabilization touchpoint created in ETO, and update every 30 days until stabilization services have ended.
• Provide housing search assistance to clients without a voucher or subsidized housing, including applying and updating existing applications for public and private subsidized housing.
• Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
• Enter all client data into the required database(s) on a daily basis.
• Provide related information and referrals to community-based resources, including Fuel Assistance, Food Stamps, WIC, RAFT, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the stabilization plan.
• Work collaboratively with other SMOC staff on housing, employment search and stability as indicated in the stabilization plan.
• Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.
• Maintain monthly phone contact and re-assess, evaluate and document adherence to the stabilization plan on a monthly basis.
• Support clients in their continued economic development planning.
• Assist clients in establishing positive relationships with the landlord.
• Maintain monthly phone contact with the landlord to confirm the family is paying rent and to identify any issues that may have arisen.
• Conduct groups and workshops related to the clients’ needs as appropriate.
• Assist clients and families in arranging appointments and transportation.
• Provide client transportation as needed, using SMOC vehicles.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

Case Manager, Housing Stabilization

Clinical Director, Residential Recovery

Administrative Assistant

Case Manager, Residential Recovery

Case Manager – Housing Stabilization