South Middlesex Opportunity Council (SMOC)

Program Manager

• Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services (FES) division; ensuring that the program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
• Promote a Housing First approach to shorten shelter stays, together with effective case management to stabilize families and reduce re-entry into shelter.
• Ensure robust training is provided to staff on using a trauma-informed approach and motivational interviewing as key facets of strengths-based case management services.
• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy.
• Oversee scheduling, coverage, case management and housing search services provided by the program.
• Create a climate in which all residents are empowered, respected and treated with dignity.
• Coordinate smooth, timely transitions of families into shelter.
• Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings.
• Attend regular FES meetings and participate in scheduled trainings.
• Coordinate and lead case conferences, as needed.
• Develop beneficial working relationships with local churches, social service agencies and business leaders.
• Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building.
• Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Manager

• Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
• Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
• Establish an Individualized Service Plan with required individuals and as needed.
• Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
• Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
• Support tenants in financial literacy and planning through educational workshops and information/referral.
• Maintain up to date case notes, telephone contact log and referrals to community based services.
• Enter all client data into the required database(s) on a daily basis.
• Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
• Assist the Property Manager, to ensure operational readiness for new properties.
• Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Case Manager, Resident Support

Recruitment

• Identify, attract, and engage top talent for various positions within the organization, ensuring a diverse and inclusive candidate pool.
• Collaborates with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.
• Screens candidates, selects qualified and interested candidates for the interviewing phase, and then connects viable candidates with hiring managers.
• Counsels candidates on the interview and hiring process.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
• Manage the entire full-cycle recruitment process from job posting to onboarding, including sourcing, screening, interviewing, and extending offers.
• Provide an exceptional candidate experience by maintaining clear communication, timely updates, and a professional, respectful approach.

Talent Acquisition Specialist, HR

• Identify, attract, and engage top talent for various positions within the organization, ensuring a diverse and inclusive candidate pool.
• Collaborates with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.
• Screens candidates, selects qualified and interested candidates for the interviewing phase, and then connects viable candidates with hiring managers.
• Counsels candidates on the interview and hiring process.
• Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.
• Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.
• Manage the entire full-cycle recruitment process from job posting to onboarding, including sourcing, screening, interviewing, and extending offers.
• Coordinate the onboarding of volunteers, interns and contractors from employment agencies.
• Checks candidate's references and credentials, verifying experience and backgrounds.
• Provide an exceptional candidate experience by maintaining clear communication, timely updates, and a professional, respectful approach.
• Work closely with hiring managers to understand their staffing needs and develop effective recruitment strategies.
• Build and maintain strong relationships with potential candidates, industry professionals, and community organizations to expand the talent pipeline.
• Ensure all recruitment practices comply with applicable laws and organizational policies.
• Organizes and attends job fairs, campus events, and other networking opportunities.
• Collects and analyzes data to maintain a current understanding of fair and competitive market salaries, candidate availability, and demand for candidates in particular fields.
• Analyzes metrics, and statistics, to make recommendations related to recruitment and retention.

• Provide case management services to assigned clients transitioning from emergency shelter into their own housing.
• Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services.
• Perform home visits.
• Provide coordinated housing search of private market rate housing as well as various subsidized housing programs.
• Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families.
• The target population is families leaving/transitioning out of shelter.
• As stabilization caseloads vary, the Stabilization Case Manager may work as a Housing Search Specialist as determined by Division Director.
• Establish a stabilization plan with each family, using the Stabilization touchpoint created in ETO, and update every 30 days until stabilization services have ended.
• Provide housing search assistance to clients without a voucher or subsidized housing, including applying and updating existing applications for public and private subsidized housing.
• Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
• Enter all client data into the required database(s) on a daily basis.
• Provide related information and referrals to community-based resources, including Fuel Assistance, Food Stamps, WIC, RAFT, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the stabilization plan.
• Work collaboratively with other SMOC staff on housing, employment search and stability as indicated in the stabilization plan.
• Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.
• Maintain monthly phone contact and re-assess, evaluate and document adherence to the stabilization plan on a monthly basis.
• Support clients in their continued economic development planning.
• Assist clients in establishing positive relationships with the landlord.
• Provide monthly communication where necessary and mediate any conflict.
• Advocate in Housing Court.
• Maintain monthly phone contact with the landlord to confirm the family is paying rent and to identify any issues that may have arisen.
• Conduct groups and workshops related to the clients’ needs as appropriate.
• As a mandated reporter, understand the requirements under 51A and report child incidences in accordance with agency and state requirements.
• Assist clients and families in arranging appointments and transportation.
• Provide client transportation as needed, using SMOC vehicles.

Case Manager – Housing Stabilization

• Responsible for the day to day operations of a 'social model' residential program for 27 women with a history of substance use.
• Responsibilities include staff recruitment and selection, staff supervision, updating program policies and procedures, insuring proper maintenance of client records in accordance with DPH standards, evaluating program design, administrative oversight including billing, data collection, fiscal and budgetary oversight.
• Act as the liaison with funder and all external providers.
• Supervise and administer 27 unit residential programs for single women with history of substance use.
• Provide program development and oversight of policies and procedures.
• Responsible for emergencies and crisis intervention, 24 hours a day.
• Supervise effective resource referrals for clients.
• Provide individual and group counseling and family meetings, as required.
• Coordinate HIV/AIDS education and referrals.
• Network with community providers internally and externally to maximize service delivery and reduce duplication of services.
• Take on role of Programs Access Coordinator.
• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Program Director

Administrative Assistant

• Provide administrative and financial management support to the assigned programs including processing accounting transactions, coordinating human resources processes, representative payee processes, and managing the business office.
• Ensure the financial, accounting, and administrative aspects of the assigned programs are operating in compliance with all federal, state, and local funding requirements, as well as, agency policies and procedures.
• Manage the agency’s bank deposit process including entry into the accounting database, if required, and submission of required forms to A&F.
• Process accounts receivable including rental collections, donations, rep payee reimbursements and grants and contracts revenue.
• Manage all aspects of the division’s accounts payable invoicing process as required by A&F including coding and submission to A&F.
• Collect rent from an assigned tenant. Ensure coordination, effective communication and reconciliation with SMOC Housing as appropriate.
• Coordinate recruiting for open positions; perform new hire orientation including the collection of paperwork and submission to HR; process volunteer and intern paperwork.
• Review and reconcile the division's timesheets, time-off balances, etc., and submit to Payroll on a timely basis.
• Manage the petty cash fund.
• Coordinate and process purchase orders, expense reports, and stipend program payments through A&F.
• Assist as needed in Agency audit.
• Maintain accurate records/files and process paperwork in accordance with agency policies and timeframes.
• Provide support to the Director and Program Directors on various initiatives and tasks as required.
• Manage all financial aspects of Social Security Payee program within expectations laid out by SSA.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
• Attend & participate in team meetings and communicate effectively with clients and staff in other specialty areas.
• Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

• Provide case management services in a 19-bed program serving homeless individuals in early recovery.
• Provide Needs Assessment and follow up referrals and supportive services to participants in the program.
• Duties will include intake, case management, daily contact, house meetings, referral, and advocacy.
• Work to engage client in treatment, refer to programs, and develop/monitor plan to assist in long term recovery.
• Complete assessment with all clients entering the program as assigned.
• Develop Individual Service Plan with each participant within 2 days of entry into the program.
• Maintain daily contact with the all clients in the building.
• Establish and maintain regular contact.
• Maintain appropriate files and case notes for each participant.
• Coordinate program duties with co-case manager to ensure all required functions and duties are completed and that effective communication is maintained.
• Outreach to community providers to market this program and establish contacts for client referrals.
• Keep detailed log of all referrals made.
• Co-facilitate weekly house meetings.
• Ensure accurate statistical data is maintained and reported monthly. Including but not limited to updated records and case notes within Octopia and reports required by funding sources.
• Attend MHSA meetings as required.
• Provide crisis intervention, 24-hour on-call coverage.
• Provide support and direction to resident house managers.
• Work as an integrated member of the Western Mass Housing and support services team.
• Provide transportation to clients, as needed.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
• Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Case Manager, PDPR

• Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services division; ensure program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy. Oversee scheduling, coverage, case management and housing search services provided by the program.
• Create a climate in which all residents are empowered, respected and treated with dignity. Coordinate smooth, timely transitions of families into shelter.
• Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings.
• Attend regular FES meetings and participate in scheduled trainings. Coordinate and lead case conferences, as needed.
• Develop beneficial working relationships with local churches, social service agencies and business leaders.
• Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building.
• Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Manager, Shelter and Rehousing

• Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services (FES) division; ensuring that the program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
• Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&amp;D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
• Primary Responsibilities: &nbsp; Ensure that SMOC congregate and scattered site programs operate in accordance with the four inter-related DHCD components. Promote a Housing First approach to shorten shelter stays, together with effective case management to stabilize families and reduce re-entry into shelter. Ensure robust training is provided to staff on using a trauma-informed approach and motivational interviewing as key facets of strengths-based case management services. Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals. Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy. Oversee scheduling, coverage, case management and housing search services provided by the program. Create a climate in which all residents are empowered, respected and treated with dignity. Coordinate smooth, timely transitions of families into shelter. Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings. Attend regular FES meetings and participate in scheduled trainings . Coordinate and lead case conferences, as needed. Develop beneficial working relationships with local churches, social service agencies and business leaders. Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building. Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies &amp; procedures. Other duties as assigned.
• Knowledge and Skill Requirements: &nbsp; &nbsp; Bachelor’s degree preferred. Supervisory experience managing multiple people of at least 3 years. Sensitivity to low-income families of diverse backgrounds. Ability to work independently. Flexibility in schedule. Valid Driver’s license, reliable vehicle and evidence of insurability. Excellent organizational and interpersonal skills required.
• Organizational Relationship: Directly reports to Director, Emergency Assistance (EA) Shelter and Navigators/Director, EA Shelters and Facilities. Indirectly reports to: n/a. Direct reports of this position are case manager, rehousing specialists, and program specialists . Indirect reports of this position are: maintenance.
• Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Shelter and Rehousing Manager position is eligible to work from home ENTER PERCENTAGE of the week in scheduling coordination with the department manager.
• Monday-Friday ; 9am-5pm 35

• Responsible for provision of routine clerical service to the BHCP staff.
• Preparing correspondence, proposals, financial reports, and other clerical functions etc. as assigned by the Program Director.
• Preparation of reports and other documentation relative to team meetings and provider meetings.
• Responsible for the coordination and logistics of assigned meetings which may include ordering of food, supplies or scheduling of space.
• Maintaining adequate quantities of all necessary supplies, organizing and distributing supplies appropriately
• Responsible for distribution and tracking of program gift cards
• Processing and coding of invoices
• Complies and submit program expenses
• Maintain program staff hours and submit timesheets to payroll
• Other Duties as assigned

• Provides clerical service to BHCP staff; data entry into electronic health records; tracking interoffice medical records; administrative support with time sheets, invoices, mail. • Responsible for provision of routine clerical service to the BHCP staff. • Preparing correspondence, proposals, financial reports, and other clerical functions etc. as assigned by the Program Director. • Preparation of reports and other documentation relative to team meetings and provider meetings. • Coordination and logistics of assigned meetings (food, supplies, space). • Maintaining supplies; distributing supplies. • Distribution and tracking of program gift cards. • Processing and coding of invoices; submitting program expenses. • Maintain program staff hours and submit timesheets to payroll. • Other duties as assigned. • Remote work option: remote work is permissible 0-60% of the week with scheduling coordination with department manager. • Monday-Friday; 9am-5pm; 35 hours