South Middlesex Opportunity Council (SMOC)

Manager

• Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services division; ensure program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy. Oversee scheduling, coverage, case management and housing search services provided by the program.
• Create a climate in which all residents are empowered, respected and treated with dignity. Coordinate smooth, timely transitions of families into shelter.
• Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings.
• Attend regular FES meetings and participate in scheduled trainings. Coordinate and lead case conferences, as needed.
• Develop beneficial working relationships with local churches, social service agencies and business leaders.
• Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building.
• Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Manager, Shelter and Rehousing

• Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services (FES) division; ensuring that the program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
• Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&amp;D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
• Primary Responsibilities: &nbsp; Ensure that SMOC congregate and scattered site programs operate in accordance with the four inter-related DHCD components. Promote a Housing First approach to shorten shelter stays, together with effective case management to stabilize families and reduce re-entry into shelter. Ensure robust training is provided to staff on using a trauma-informed approach and motivational interviewing as key facets of strengths-based case management services. Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals. Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy. Oversee scheduling, coverage, case management and housing search services provided by the program. Create a climate in which all residents are empowered, respected and treated with dignity. Coordinate smooth, timely transitions of families into shelter. Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings. Attend regular FES meetings and participate in scheduled trainings . Coordinate and lead case conferences, as needed. Develop beneficial working relationships with local churches, social service agencies and business leaders. Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building. Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies &amp; procedures. Other duties as assigned.
• Knowledge and Skill Requirements: &nbsp; &nbsp; Bachelor’s degree preferred. Supervisory experience managing multiple people of at least 3 years. Sensitivity to low-income families of diverse backgrounds. Ability to work independently. Flexibility in schedule. Valid Driver’s license, reliable vehicle and evidence of insurability. Excellent organizational and interpersonal skills required.
• Organizational Relationship: Directly reports to Director, Emergency Assistance (EA) Shelter and Navigators/Director, EA Shelters and Facilities. Indirectly reports to: n/a. Direct reports of this position are case manager, rehousing specialists, and program specialists . Indirect reports of this position are: maintenance.
• Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Shelter and Rehousing Manager position is eligible to work from home ENTER PERCENTAGE of the week in scheduling coordination with the department manager.
• Monday-Friday ; 9am-5pm 35

Administrative Assistant

• Responsible for provision of routine clerical service to the BHCP staff.
• Preparing correspondence, proposals, financial reports, and other clerical functions etc. as assigned by the Program Director.
• Preparation of reports and other documentation relative to team meetings and provider meetings.
• Responsible for the coordination and logistics of assigned meetings which may include ordering of food, supplies or scheduling of space.
• Maintaining adequate quantities of all necessary supplies, organizing and distributing supplies appropriately
• Responsible for distribution and tracking of program gift cards
• Processing and coding of invoices
• Complies and submit program expenses
• Maintain program staff hours and submit timesheets to payroll
• Other Duties as assigned

• Provides clerical service to BHCP staff; data entry into electronic health records; tracking interoffice medical records; administrative support with time sheets, invoices, mail. • Responsible for provision of routine clerical service to the BHCP staff. • Preparing correspondence, proposals, financial reports, and other clerical functions etc. as assigned by the Program Director. • Preparation of reports and other documentation relative to team meetings and provider meetings. • Coordination and logistics of assigned meetings (food, supplies, space). • Maintaining supplies; distributing supplies. • Distribution and tracking of program gift cards. • Processing and coding of invoices; submitting program expenses. • Maintain program staff hours and submit timesheets to payroll. • Other duties as assigned. • Remote work option: remote work is permissible 0-60% of the week with scheduling coordination with department manager. • Monday-Friday; 9am-5pm; 35 hours