Customer Success Manager, Enterprise and Mid-Market
WriteWise
Job Level
Mid-LevelSenior
About the role
- Serve as right-hand support to the CEO, managing calendars, priorities, and inboxes
- Anticipate needs, prepare documents or research proactively, and follow through with minimal oversight
- Draft, proofread, and format correspondence and presentations in a polished, client-ready manner
- Coordinate meetings, appointments, and logistics across multiple clients and consultants
- Organize and maintain electronic filing systems in SharePoint/OneDrive and enforce file naming/version control standards
- Format and prepare HR deliverables, policies, and reports for client distribution
- Track and manage internal project deliverables using Microsoft Planner/Lists
- Conduct research on HR compliance topics, industry benchmarks, and best practices and summarize findings into actionable briefs
- Coordinate with consultants and vendors to ensure timely updates and document flow
- Assist with branded decks, training materials, consultant toolkits, social media scheduling (LinkedIn), and light Canva/PowerPoint design as needed
Requirements
- Strong written and verbal English communication skills
- 3–5 years’ experience as a Virtual Assistant, Executive Assistant, or HR Administrative Assistant
- Proven experience supporting C-suite executives in a fast-paced environment
- Exposure to or direct experience in HR/consulting environments strongly preferred
- Highly resourceful, independent, and able to anticipate needs
- Entrepreneurial mindset: proactive and solution-oriented
- Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Planner/Lists)
- Familiarity with Canva, PowerPoint, and project management tools
- Ability to manage sensitive and confidential information with absolute discretion
- Experience in QuickBooks Online is a plus
- Availability to work Manila time shifts (9 PM–6 AM or 10 PM–7 AM)
