Sophia

Analyst

• Manages the Student Affairs review process reviews and communications according to policies and procedures
• Utilizes technology resources deployed by Sophia in the detection and tracking of violations
• Responsible for responding to escalated student issues to ensure timely and appropriate student service
• Serves as a liaison between the Student Affairs Team and various departments to resolve student issues
• Collaborates with the Senior Director of Operations on training and orienting staff to the policies
• Takes leadership role in designated areas of Student Affairs responsibilities
• Serves as primary contact for resolution of escalated issues from Legal, Regulatory, and Better Business Bureau agencies
• Manages Student Affairs reporting to key stakeholders

Student Affairs Analyst

Full-stack Engineer

• Design, develop, and deliver full-stack features across Ruby and JavaScript applications, spanning database, backend, and user interface layers
• Own technical direction by evaluating trade-offs, recommending solutions, and establishing scalable patterns and best practices
• Collaborate cross-functionally with product managers, business analysts, QA, and engineering partners to shape requirements and deliver iterative releases
• Practice and promote Agile development methodologies, including Test ‑ Driven Development (TDD), automated testing, and CI/CD pipelines
• Participate in software releases, partner with QA on test plans, and assist with implementation planning
• Troubleshoot and resolve production issues, perform root cause analysis, and recommend long-term solutions
• Provide level 3 production support for enterprise applications after release
• Mentor and elevate other engineers through code reviews, pairing, and technical guidance
• Participate in the continuous evolution of engineering standards, development workflows, and system reliability
• Explore and apply AI capabilities, showing curiosity and enthusiasm for integrating AI-powered features and AI-assisted development workflows into the platform

Student Affairs Analyst

Senior Full Stack Engineer – SaaS Applications