Sophia

Instructor

• Provide high quality intervention to Sophia learners in their area of expertise.
• Provides coaching and mentoring to students, approaching student challenges with empathy and competence.
• Develops remediation materials, hosts group and individualized sessions with students.
• Proactively engages with learners who are struggling in real-time with targeted resources.
• Analyze data to identify areas of struggle.
• Proactively contact learners who are struggling to recommend resources aligned to areas of struggle.
• Tutor students individually and in groups.
• Respond quickly and thoroughly to student inquiries and requests for assistance.
• Ensure that teaching methods are varied and informed by the latest research and best practices.
• As volume requires, manage part time tutors to leverage consistent protocol and resource development.

Academic Instructor, Intro to Business

General

• Accurately read and measure student performance in Spanish and French based against a grading rubric
• Collaboratively work with the Lead for the course(s) to provide the student with constructive, supportive and concise feedback
• Complete grading rubrics and leave detailed feedback and comments for the learner
• Check student submissions for plagiarism and for grammar
• Provide in-context feedback and scoring using the Sophia-provided rubric
• Participate in calibration efforts to ensure consistency of quality for our learners

Grader, Languages – Part-Time

Manager

• lead and manage end-to-end student affairs operations with a focus on consistency, scalability, operational rigor, and continuous improvement
• design, implement, document, and maintain airtight operational systems and workflows that support efficient and compliant student affairs processes
• recommend policy iteration based on ground truth to push the organization forward
• monitor operational metrics and trends to identify risks, process gaps, and opportunities for improvement

Manager, Student Affairs

Designer

• Concept development & design - developing, organizing and delivering media for new and reworked Sophia courses.
• Relationship management - working collaboratively with other Media Designers, Instructional Designers, Course Producers, SMEs, Project Managers, and other stakeholders.
• Art Direction / Vendor Management - setting direction for new projects and collaboration with offshore design vendors.
• Process improvement and compliance - ensuring timely delivery of content that meets established standards.
• Media Team enrichment and innovation - bringing new knowledge and ideas to the Media Team and participating in professional development opportunities.

Media Designer – Part-Time, Temporary

Analyst

• Manages the Student Affairs review process reviews and communications according to policies and procedures
• Utilizes technology resources deployed by Sophia in the detection and tracking of violations
• Responsible for responding to escalated student issues to ensure timely and appropriate student service
• Serves as a liaison between the Student Affairs Team and various departments to resolve student issues
• Collaborates with the Senior Director of Operations on training and orienting staff to the policies
• Takes leadership role in designated areas of Student Affairs responsibilities
• Serves as primary contact for resolution of escalated issues from Legal, Regulatory, and Better Business Bureau agencies
• Manages Student Affairs reporting to key stakeholders

Academic Instructor, Intro to Business

Grader, Languages – Part-Time

Manager, Student Affairs

Media Designer – Part-Time, Temporary

Student Affairs Analyst