Student Affairs Analyst

Sophia

Student Affairs Analyst leading review and communication processes related to student issues. Collaborating with various departments, ensuring timely student service, and managing escalated issues.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesEntry Level💰 $61,500 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Manages the Student Affairs review process reviews and communications according to policies and procedures
Utilizes technology resources deployed by Sophia in the detection and tracking of violations
Responsible for responding to escalated student issues to ensure timely and appropriate student service
Serves as a liaison between the Student Affairs Team and various departments to resolve student issues
Collaborates with the Senior Director of Operations on training and orienting staff to the policies
Takes leadership role in designated areas of Student Affairs responsibilities
Serves as primary contact for resolution of escalated issues from Legal, Regulatory, and Better Business Bureau agencies
Manages Student Affairs reporting to key stakeholders

Requirements

What you’ll need

Data analysis experience required
Experience in Student Affairs services processing or similar required
Experience working with sensitive written communication required
At least two years experience working with adult students preferred
Specific experience with complex problem solving and conflict resolution preferred
Bachelor's Degree Required

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstudent affairs processingconflict resolutionproblem solving

Soft Skills

communicationleadershipcollaborationcustomer service

Certifications

Bachelor's Degree