Develop in-depth knowledge of SGI’s Network Security software suites and associated technologies.
Perform advanced analysis and troubleshooting of network products and applications.
Assist and train partners on the implementation, configuration, and maintenance of network security products and services.
Provide timely, courteous, and professional technical support via ticketing systems and phone interactions.
Collaborate with team members and vendor support teams to resolve complex technical issues and deliver high-quality solutions.
Diagnose, reproduce, and document defects or bugs, working closely with vendor engineering teams to ensure resolution.
Contribute to the creation of training materials and technical documentation to enhance internal knowledge sharing.
Act as a mentor and technical resource for team members as needed.
Stay informed on emerging network security products, tools, and industry best practices, and participate in ongoing training and development opportunities.
Requirements
1–3 years of related experience in network or firewall engineering.
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
Strong understanding of network security principles, protocols, and troubleshooting techniques.
Excellent problem-solving and communication skills with a customer-focused mindset.
Ability to work collaboratively across technical teams and with external partners.
Benefits
SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
Applicant Tracking System Keywords
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