Solplanet

Field Engineer

• Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.
• Provide commissioning support for Solplanet products, both remotely and on-site.
• Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.
• Support pre-sales activities by providing technical consultancy during customer meetings when required.
• Develop and maintain strong relationships with distributors, installers, EPCs and service partners.
• Collaborate closely with the Sales team to strengthen customer relationships and support business development.
• Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products.
• Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D.
• Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance.
• Support the qualification, onboarding and management of authorized service partners.
• Coordinate inverter replacement activities, including logistics and product return management.
• Accurately document technical cases and customer interactions using CRM systems.
• Contribute to the successful launch and validation of new Solplanet products in the Italian market.
• Continuously identify opportunities to improve products, technical processes and customer satisfaction.

Technical Support Engineer

Manager

• Provide technical leadership for utility-scale PV projects across EMEA
• Support customers, EPCs, Developers, IPPs and internal sales teams with grid code, inverter application, MV station and system integration expertise
• Act as the main technical interface between EMEA utility customers and HQ R&D, Product Management, Quality and Certification teams
• Review customer technical requirements, tender specifications, grid connection requirements and compliance obligations
• Support technical validation of utility-scale opportunities before proposal submission and order confirmation
• Coordinate technical documentation, certificates, test reports, declarations and compliance evidence required for customer approval and grid connection
• Support certification and whitelisting activities in priority European markets, including requirements mapping and technical gap analysis
• Provide technical training to customers, partners, sales teams, service teams and internal stakeholders
• Support commissioning preparation, technical troubleshooting, issue escalation and root cause analysis for utility-scale projects
• Work closely with the Application/Proposal Engineer on system configuration, product selection, design assumptions and technical clarifications
• Provide technical feedback to HQ to improve product performance, documentation, firmware, monitoring tools and future product roadmap
• Support creation of technical sales tools, application notes, design guidelines and product training materials
• Represent SOLPLANET in technical meetings, audits, customer workshops and industry discussions

Technical Manager – Utility Scale

• **As a Technical Service Engineer - Utility Scale, you will**
• Provide field service support for utility-scale PV projects across EMEA
• Support installation, commissioning, testing, troubleshooting and maintenance of utility-scale inverter systems and related equipment
• Perform site inspections, technical audits, fault diagnosis and corrective actions in cooperation with customers, EPCs and internal teams
• Support MV station, communication, monitoring and inverter-related activities within the defined scope of service responsibility
• Act as a customer-facing technical representative during commissioning, service interventions and warranty-related activities
• Provide structured technical feedback, service reports, issue documentation and root cause information to HQ Service, Quality and R&D teams
• Support preparation and execution of service procedures, commissioning checklists, maintenance instructions and safety documentation
• Deliver technical training to customers, partners, EPC teams and internal colleagues when required
• Coordinate spare parts, service tools, test equipment and site readiness requirements for assigned projects
• Support service activities related to strategic agreements, key accounts and utility-scale reference projects
• Ensure that service activities are performed in line with safety standards, quality expectations and customer requirements
• Work closely with the Technical Manager, Sales and HQ Service teams to ensure fast and professional issue resolution
• Contribute to continuous improvement of products, service processes and customer documentation based on field experience.

Technical Service Manager – Utility Scale

Sales

• **How you´ll help us:**
• As a Utility Sales Manager, you will
• - Develop and manage utility-scale customers across EMEA, with focus on EPCs, Developers, Investors and IPPs
• - Drive sales of utility-scale PV inverter solutions, MV station solutions and related service offerings
• - Build a qualified project pipeline and manage opportunities from lead generation through qualification, tender, negotiation, award and handover
• - Identify market potential, target customers, project pipelines and new business opportunities in priority EMEA countries
• - Manage commercial negotiations, tender submissions, framework discussions and customer procurement processes
• - Coordinate with the Technical Manager and Application/Proposal Engineer to ensure high-quality technical proposals and timely customer responses
• - Work with the Head of Utility EMEA on pricing strategy, account prioritization, project approval and major deal escalation
• - Conduct regular customer meetings, sales reviews, project updates and opportunity qualification sessions
• - Provide product, market and competitor feedback to internal teams to support product development, certification and go-to-market activities
• - Support marketing activities, trade fairs, customer workshops and reference project development in close collaboration with the Utility Marketing Manager
• - Track customer needs, competitor activities, tender requirements and procurement trends in the utility-scale segment
• - Support accounts receivable, order processing, forecasting and other sales-related activities when required
• - Represent SOLPLANET professionally in customer meetings, industry events and internal reviews

Utility Sales Manager

• Provide technical troubleshooting support to installers and other customers via phone or digital channels
• Provide commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
• Support the qualification, onboarding and management of new service partners
• Accurately document all relevant case information using CRM software
• Deliver training sessions to customers or internal colleagues
• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process