Solplanet

Support Engineer

• As a Technical Support Specialist you will
• - Work hand-in-hand with our sales, service and product management team to deliver trainings in our training center in Cologne, online as well as in presence in the DACH region in collaboration with selected customers.
• - Become a key knowledge specialist for our entire product portfolio including accessories for the DACH market and act together with our sales representatives as a team providing all relevant technical information to our customers.
• - Relevant technical information considers our product roadmap, upcoming technical or regulatory developments in your region and product development feedback from all stakeholders you are in contact with.
• - Prepare, review and create technical documentation and / or guidelines in written documents in German or in collaboration with Marketing, for instance videos.
• - Be our face to our customers to answer pre-sales questions through our main channels which are e-Mail mailbox, CRM system and our service and support phone line.
• - As our team is driven from solar enthusiasts and requires a strong collaboration between our teams, you will support our service team during vacation or peak periods in our second level hotline after your product and process knowledge was properly trained.
• - In addition, you will be able to support in our test and training center with your electrical expertise and it will be possible to train and test our products in a real installation environment.

Technical Support Specialist – DACH