Technical Support Engineer

Solplanet

Technical Support Engineer providing troubleshooting and technical support for Solplanet's renewable energy solutions. Role involves training, pre-sales support, and collaboration across teams within Italy.

Posted 7/16/2026full-timeRemote • 🇮🇹 ItalyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical troubleshooting, commissioning, and customer support within the renewable energy sector, particularly focusing on photovoltaic systems and energy storage solutions. Proficient in building relationships with distributors and installers while ensuring product compliance with local regulations.

Highest-signal resume keywords

Technical TroubleshootingPhotovoltaic Systems KnowledgeCustomer Relationship ManagementGrid Code ComplianceFluent Italian and Business Fluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCommissioningAnalytical Problem-SolvingCRM SystemsPhotovoltaic InvertersEnergy Storage SystemsEV ChargersElectrical StandardsDocumentationProduct Improvement

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsCustomer-Oriented MindsetProactive Attitude

Certifications & Qualifications

Bachelor's Degree in Electrical EngineeringValid Driving Licence

Industry Keywords

Renewable EnergyEPC CompaniesDistributorsInstallersAfter-Sales Service

About the role

Key responsibilities & impact

Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.
Provide commissioning support for Solplanet products, both remotely and on-site.
Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.
Support pre-sales activities by providing technical consultancy during customer meetings when required.
Develop and maintain strong relationships with distributors, installers, EPCs and service partners.
Collaborate closely with the Sales team to strengthen customer relationships and support business development.
Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products.
Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D.
Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance.
Support the qualification, onboarding and management of authorized service partners.
Coordinate inverter replacement activities, including logistics and product return management.
Accurately document technical cases and customer interactions using CRM systems.
Contribute to the successful launch and validation of new Solplanet products in the Italian market.
Continuously identify opportunities to improve products, technical processes and customer satisfaction.

Requirements

What you’ll need

Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline.
Previous experience in technical support, commissioning, after-sales service or application engineering is preferred.
Experience in the photovoltaic, renewable energy or electrical industry is considered an advantage.
Experience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory.
Experience working with distributors, installers or EPC companies is preferred.
Good knowledge of photovoltaic systems, energy storage systems and EV charging solutions.
Understanding of grid code requirements and electrical standards is an advantage.
Strong troubleshooting and analytical problem-solving skills.
Ability to explain technical concepts clearly to both technical and non-technical audiences.
Good knowledge of CRM and ticket management systems is preferred.
Customer-oriented mindset with excellent interpersonal and communication skills.
Proactive, hands-on and solution-oriented attitude.
Strong organizational skills and ability to manage multiple priorities.
Fast learner with a genuine interest in renewable energy technologies.
Ability to work independently while collaborating effectively within international cross-functional teams.
Language skills: Fluent Italian and business fluent English (written and spoken).
Willingness to travel regularly within Italy and occasionally internationally.
Valid driving licence.

Benefits

Comp & perks

Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry