Service Engineer

Solplanet

Service Engineer providing technical troubleshooting and commissioning support for renewable energy products. Collaborating with teams to resolve customer issues and improve service processes.

Posted 6/8/2026full-timeRemote • 🇵🇰 PakistanMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical troubleshooting support to installers and other customers via phone or digital channels
Provide commissioning support (remote or on-site)
Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
Support the qualification, onboarding and management of new service partners
Accurately document all relevant case information using CRM software
Deliver training sessions to customers or internal colleagues
Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

Requirements

What you’ll need

Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
Native in local language and business fluetn in English.
In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
Ability to work independently and focused in a dynamic, fast-paced environment
Prior work experience in a PV related industry is will be an advantage
**Your attributes:**
Self-motivated and performance driven
Excellent interpersonal and communication skills
Can-do attitude and hands-on mindset
Proactive, dynamic, solution and customer oriented

Benefits

Comp & perks

Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical troubleshootingcommissioning supportCRM softwareproduct specificationsgrid code requirementstender requirementsenergy storage systemsEV chargersphotovoltaic engineeringrenewable energy

Soft Skills

interpersonal skillscommunication skillsself-motivatedperformance drivencan-do attitudehands-on mindsetproactivedynamicsolution orientedcustomer oriented

Certifications

Bachelor's degreetechnical degree