Customer Service Specialist, Spanish Speaker, Email and Chat
Cross Border Talents
![[solidcore]](https://storage.googleapis.com/remote-rocket.appspot.com/%5Bsolidcore%5D.jpeg?GoogleAccessId=firebase-adminsdk-ptm37%40remote-rocket.iam.gserviceaccount.com&Expires=16447017600&Signature=RLmhUoOgkC710zonOVlz4qvB0K6F7cnTVvPww7%2FGpYFA1%2BKRNofxL4MFUj82IW65HCRb6Jrp3dRxa9aAnI%2Bj4UVicQXEyIud7pw%2FPir%2FLdJTX%2FvmAwIwPZCzpKopAWFkpJ3Id1AxaYFniRlmD0lOb6VHeA8CxTTpnWKj6IWE1bk9OJL561Ug5p%2BGUL3KD4%2F673jeXMJCuyluvErTY9TydZdtYaUnAT8bDG1RqLBSD07GdP7vfQez%2BQj4RTxZSOhmrkIcmu8Hy%2FJ%2FMZs37QSS6NCGZlMDVxSHIH0NaizR076iEZC1bHkLO9g5BRTHM7RNtRJTj8Oli2Ze877gWwouWQ%3D%3D)
Core Crew, Front Desk and Sales
[solidcore]
part-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Junior
About the role
- Perform routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
- Tour prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout
- Regularly interact with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively
- Maintain product knowledge for all studio retail operations, including class packages, apparel, and promotions
- Be of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assist the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notify Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assist the Area Manager to respond appropriately
- Quickly address any maintenance or equipment issues that are visible to clients
- Communicate with studio leads via axel, phone, and email to generate sales
- Follow up with client lists in axel to meet monthly sales quota
- Respond to client emails
- Responsible for alerting coaches about client milestones and setting up the keychain and board for celebration
Requirements
- High school education, some college preferred
- 1 year sales experience preferred
- MBO experience preferred
- Excellent interpersonal and communication skills
- Outstanding customer service skillsStrong organizational skills
- Careful attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of timeAbility to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
- Passion for fitness, wellness, and the [solidcore] brand
- Ability to lift up to 30 pounds and walk through all areas of the studio
