Solace

Accountant

• Support the monthly close by preparing journal entries, schedules, and reconciliations with clear supporting documentation.
• Own core close processes as assigned (e.g., cash, credit cards, prepaid expenses, fixed assets, accrual support).
• Maintain accurate balance sheet reconciliations and proactively investigate variances.
• Support AP/employee expense workflows (coding, accruals, vendor/customer inquiries as needed).
• Help create and maintain accounting SOPs, close checklists, and documentation (the “how we do things” library).
• Assist with audit and diligence requests (PBC support, tie-outs, sample selections, and follow-ups).
• Partner with cross-functional teams (Ops, Sales, FP&A, People) to keep inputs accurate and timelines tight.

Staff Accountant

Accounting Manager

• Design and run the monthly close (calendar, checklist, cutoffs, review standards, reconciliations, variance analysis).
• Ensure the GL is accurate and the balance sheet is clean, supported, and reconcilable at all times.
• Establish accounting policies and judgment frameworks appropriate for our business and stage.
• Define the chart of accounts and reporting structure to support operational reporting and future scalability.
• Implement best-practice processes for account reconciliations, journal entry controls, and documentation standards.
• Create lightweight, high-signal internal controls (approvals, access, segregation where possible, evidence standards).
• Own the audit readiness roadmap (even if we’re not audited today): close discipline, documentation, tie-outs, and issue tracking.
• Manage external partners as needed (audit firm, tax preparers, bookkeeping support if any).
• Drive PBC requests and ensure support is consistent, complete, and reviewable.
• Evaluate and recommend tooling (ERP readiness, expense/AP tools, close management) and lead implementation when needed.
• Partner with FP&A, Ops, Sales, and People to improve upstream data quality and establish reliable accounting inputs.
• Build scalable processes for spend management, vendor/customer workflows, and accounting ops.
• Hire and develop the first accounting team over time (Staff/Senior/Manager), and create clear standards for quality and pace.
• Coach through review, clear expectations, and process design—not just “do the work faster.”

Head of Accounting

• Own key areas of the monthly close, including timelines, checklists, journal entries, and review-ready support.
• Prepare and/or review complex reconciliations and rollforwards (accruals, payroll, deferred items, reserves as applicable).
• Build and enforce a clean close cadence: cutoff discipline, variance analysis, and clear ownership.
• Partner with FP&A to ensure actuals are reliable and variances are understood (and not explained away).
• Strengthen accounting operations: improve workflows for expense coding, approvals, and documentation.
• Support audit/tax readiness: maintain PBC-ready support, respond to requests, and drive issues to resolution.
• Implement lightweight internal controls appropriate for our stage (segregation, approvals, change logs, close sign-offs).
• Help evaluate and improve tools/systems (ERP, expense platform, AP tools) and establish scalable processes.
• Mentor junior teammates as the team grows (review work, level up documentation and rigor).

Product Designer

• Learn what great product design looks like by working closely with experienced designers every day
• Help bring beauty and simplicity to complex healthcare experiences
• Support the design of production-ready user flows, interfaces, and interactions across web and mobile
• Rapidly explore ideas through sketches, wireframes, and prototypes
• Collaborate closely with product managers, engineers, and clinicians to design thoughtful solutions
• Participate in user research, usability testing, and design reviews
• Incorporate feedback quickly and iterate toward better outcomes
• Help uphold and contribute to Solace’s design system and standards
• Sweat the details—because small decisions add up to meaningful experiences

Associate Product Designer – College Grad 2026

Business Development Rep

• Build a high-quality pipeline of patient organizations that can drive patient referrals to Solace.
• Run outreach with taste and precision.
• Qualify, pitch, and close partner relationships.
• Document learnings and establish repeatable processes.
• Be autonomous in taking full ownership of work.
• Coordinate tightly with internal teams to ensure partner onboarding is smooth.
• Track performance and momentum.

Business Development Representative

Manager

• Build and maintain accurate volume forecasts using historical data, seasonality, and business drivers to predict contact demand across all channels.
• Translate forecasts into hourly and daily staffing requirements to achieve service level targets.
• Partner with CX Leadership, Product, and Marketing to model operational impacts of new launches, campaigns, and policy changes.
• Perform variance analysis (forecast vs. actuals) to continuously improve forecasting accuracy.
• Own the creation, publication, and maintenance of agent schedules in Zendesk, ensuring optimal coverage during operating hours (M–F, 6 am–5 pm PT).
• Manage PTO requests, schedule changes, and exceptions while balancing forecasted capacity and SLA goals.
• Monitor real-time queue performance and agent adherence, escalating issues and driving intraday adjustments as needed.
• Collaborate with CX Managers to communicate schedule expectations and manage intraday changes.
• Develop and maintain WFM dashboards and reports tracking key metrics including adherence, shrinkage, utilization, and occupancy.
• Deliver daily and weekly performance insights to guide staffing, training, and process improvement decisions.
• Identify trends (e.g., understaffing periods or overcoverage) and recommend data-backed solutions.
• Serve as the primary owner for Zendesk scheduling and WFM functionality.
• Partner with HR and CX Leadership on headcount tracking, timecard accuracy, and payroll preparation.
• Create and maintain SOPs for scheduling, timecard reconciliation, and PTO management.
• Evaluate and recommend additional WFM tools (e.g., Assembled, Tymeshift) to support team scaling.

Workforce Manager

• Lead and develop a team of managers overseeing a growing team of ~30 CX agents, including weekly 1:1s, coaching sessions, and performance reviews.
• Set clear expectations and build onboarding programs, training, and playbooks to drive quality, productivity, and customer satisfaction.
• Own the prospect experience by designing and refining workflows from initial contact through scheduling.
• Develop conversion-focused scripts, messaging, and FAQs while monitoring and improving key metrics (SLA, CSAT, conversion rate, QA, and adherence).
• Partner with QA and Training to ensure consistent, high-quality interactions.
• Build scalable SOPs, reporting frameworks, and processes for the prospect pod.
• Collaborate with Workforce Management on capacity planning and forecasting.
• Identify inefficiencies, remove blockers, and implement targeted improvements.
• Ensure effective use of tools including Zendesk, phone systems, and AI assistants.
• Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey and share insights from prospect conversations to influence product and marketing decisions.

Senior Manager, Prospect Experience

Clinical Operations

• Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)
• Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time
• Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand
• Proactively contact and support impacted patients when scheduling changes or delays occur
• Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership
• Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks
• Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation
• Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership
• Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively
• Take on other operational duties as assigned in support of a growing telehealth organization

Clinical Operations Coordinator

Full-stack Engineer

• Ship production code in your first week—real features that impact real users.
• Build across the stack, from database queries to API endpoints to UI components, learning the full lifecycle of software development.
• Take ownership of features end-to-end. You'll be accountable for what you build, and you'll feel the weight and pride of that responsibility.
• Work directly with senior engineers, product managers, and designers. You'll have mentorship, but you'll also be expected to drive your own work forward.
• Debug production issues, refactor messy code, and improve systems—not glamorous, but essential, and you'll learn more from this than any bootcamp could teach you.
• Move fast and iterate. We deploy continuously, and you'll see your code in production within hours, not weeks.
• Participate in code reviews, architectural discussions, and product planning. Your voice matters here, even on day one.

Associate Software Engineer, College Grad 2026

Product Manager

• This is a rare chance to learn product management from the inside out at one of the fastest-growing healthcare startups in the country.
• You’ll help shape how millions of people experience healthcare while working side-by-side with designers, engineers, clinicians, and product leaders.
• Your job is to help us make healthcare feel human again. You’ll research, organize, and test ideas, build new products, and help us launch faster.
• This role is for the ambitious, the curious, and those who don't shy away from feedback. If you’re the kind of person who sees a problem and can’t resist solving it, keep reading.