Solace

Data Engineer

• Architect Robust Pipelines: Design, build, and optimize scalable data pipelines using Airflow, Python, dbt, and Snowflake. You will replace brittle manual processes with resilient, automated workflows.
• Build Infrastructure as Code: Manage and evolve our cloud infrastructure (AWS/GCP) using Terraform, ensuring our platform is reproducible, secure, and scalable.
• Elevate Code Quality: Write clean, production-grade code for complex data processing. You will champion engineering best practices, including code reviews, testing, and CI/CD.
• Optimize Data Models: Collaborate with analysts to design performant SQL transformations and data models in Snowflake (experience with dbt is a huge plus).
• Ensure Data Reliability: Implement observability and monitoring to catch issues before they impact stakeholders. You are the first line of defense for data quality.
• Partner Cross-Functionally: Work closely with Data Analysts and Product Managers to understand their data needs and deliver high-quality data products that empower decision-making.

Content Writer

• As a Writer, you will be responsible for developing and executing copy that drives positive customer perception, experience, and retention.
• Serve as a go-to liaison between product and cross-functional partners to support strong user-facing language in all written documentation.
• Rapidly create powerful copy while laughing in the face of potential failure.
• Learn and become a guardian of the Solace brand and user expectations, upholding standards and best practices across every touchpoint.

Writer

Consultant

• Overall post-sales success of a customer
• Installing hardware in a data center
• Developing scripts to compare configurations or automate routine tasks
• Writing integration code in Java or C#
• Assisting customers in the monitoring and management of their deployed Solace products
• Troubleshooting, diagnostics and responding to alerts
• Developing best practices documents or other documents for knowledge transfer and sharing
• Exceptional documentation and communication skills

Professional Services Consultant

Sales

• Be responsible for establishing, cultivating, and improving Solace’s relationship with clients.
• Identify new business opportunities to grow with both new clients, and within existing clients – and they lead the sales process from start to finish.
• Develop and execute territory and account plans that address short-term and strategic goals which include pipeline building, revenue attainment, profit margin, client wallet share, and customer satisfaction.
• Be a “hunter” and must be a self-starter who is able to work independently.
• Ultimately, accountable to win new business, and in the process will build strong client relationships (at both the working and executive level), negotiate complex deals, and establish long-lasting client relationships.

Sales Director

Solutions Engineer

• Own technical relationships with customers and prospects. • Drive and own Proof of Concepts with prospects for identified sales opportunities. • Help customers and prospects familiarize with Solace technology from conceptual to hands-on levels. • Work closely with the sales team to support customers on a technical level. • Run customer presentations, customer trials, and customer integration/architecture. • Develop new accounts. • Requires travel based on customer needs, sometimes globally.

Solution Engineer

Customer Support

• Provide real-time operational support to providers when immediate outreach is needed (i.e., rescheduling visits, contacting patients or family members)
• Act as a central point of coordination with the Medical Director during provider call-outs, technical issues, or when visits extend beyond scheduled time
• Manage and optimize schedules for a mixed workforce of 1099 and W2 physicians to ensure consistent staffing during peak demand
• Proactively contact and support impacted patients when scheduling changes or delays occur
• Monitor and help ensure fairness and consistency in leave usage, flagging outliers or concerns to leadership
• Ensure provider calendars accurately reflect approved availability, identifying and escalating unapproved or anomalous blocks
• Support pilot scheduling initiatives (evenings, weekends, extended hours) by tracking utilization, no-show rates, and provider participation
• Maintain clear documentation and communicate operational issues, trends, and recommendations to leadership
• Collaborate closely with clinical, operations, and technical teams to resolve issues quickly and effectively
• Take on other operational duties as assigned in support of a growing telehealth organization

Customer Experience Clinical Coordinator

Customer Experience Clinical Coordinator, 5AM – 2PM PT

Marketing

• Own the co-marketing strategy and execution for Solace's growing portfolio of partners once deals are closed.
• Build the processes, playbooks, and relationships that turn signed agreements into real patient impact and measurable business outcomes.
• Develop and manage co-marketing plans for each active partner, tailored to whether the partnership drives patient acquisition or brand reputation.
• Build scalable processes and playbooks that enable consistent, high-quality partner activations across a diverse portfolio.
• Own the partner marketing calendar, ensuring activations are well-resourced, on-brand, and launched on time across the appropriate channels.
• Translate partnership goals into creative briefs and execute in collaboration with the creative team.
• Serve as the primary marketing point of contact for active partners post-close.
• Build strong working relationships with partner marketing counterparts to align on goals, timelines, and joint KPIs.
• Run regular partner check-ins, performance reviews, and planning cycles to keep relationships healthy and activations moving.
• Identify opportunities to deepen or expand existing partnerships through new marketing initiatives.
• Work closely with the partnerships team to understand deal terms, partner goals, and growth targets before activations begin.
• Partner with the performance marketing team and PR agency to develop paid and co-branded acquisition campaigns for traffic-driving partners.
• Collaborate with creative to ensure all partner-facing materials are on-brand, compliant, and tailored to the right audience.
• Coordinate with legal and compliance as needed for HIPAA-compliant co-marketing materials.
• Define success metrics for each partnership type, including CPA targets and volume pacing for acquisition partners and brand impact metrics for credibility partnerships.
• Track and report on partnership marketing performance, surfacing insights and recommendations to stakeholders.
• Continuously refine co-marketing playbooks based on what's working across the portfolio.

Partnership Marketing Manager

• Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
• Use the resources we supply to provide world-class CS to our clients and advocates
• Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
• Build strong relationships with our clients and advocates, helping them feel heard and understood
• Take action based on the feedback you receive by reporting issues and sharing detailed notes
• Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat

Customer Experience Representative

SEO Marketing

• Execute initiatives that improve Solace’s visibility across Google and AI platforms (e.g., LLM-driven search experiences)
• Optimize FAQ and entity signals to improve citation potential
• Track AI and organic visibility trends and surface opportunities proactively
• Optimize high-intent pages tied directly to patient acquisition and revenue
• Conduct keyword research focused on commercial and problem-aware queries
• Support expansion of condition, insurance, and marketplace pages
• Continuously refresh and improve existing content based on performance data
• Identify high-value backlink opportunities and build outreach lists
• Execute outreach campaigns and track placements
• Assist in developing linkable assets and authoritative resource content
• Monitor backlink health and referring domain growth
• Conduct site audits using tools like Screaming Frog, Ahrefs and Google Search Console
• Identify crawl, indexation, and internal linking opportunities
• Document technical recommendations clearly for Engineering
• QA implementations to ensure best-in-class execution
• Monitor rankings, traffic, and conversion-related SEO metrics
• Maintain dashboards and regular reporting
• Translate data into actionable insights

SEO Associate

Conversion Rate Optimizer

• Own conversion optimization across key funnel surfaces, including paid and organic landing pages, intake flows, and pre-visit touchpoints.
• Help evolve Solace’s experimentation culture by improving frameworks, documentation, and decision-making standards.
• Manage a team of CRO specialists, providing direction on test priorities, coaching on experimentation rigor, and ensuring consistent output quality.
• Own funnel-level qualitative research by recruiting and interviewing patients, synthesizing insights into testable hypotheses, and ensuring learnings are shared across the team.
• Collaborate cross-functionally with Product, Data, and Design to align experimentation with broader company goals.
• Maintain a prioritized CRO backlog tied to business outcomes, not idea volume.
• Partner closely with channel managers (Meta, Google Ads, etc.) to ensure message alignment across the entire funnel.
• Translate experiment results into actionable insights and clear recommendations for stakeholders.
• Keep the team current on CRO tools, tactics, and trends — and know when a new approach is worth testing vs. noise.

CRO Manager

Web Designer

• Lead website redesign projects from concept through launch
• Design thoughtful, scalable web experiences in Figma
• Translate designs into production-ready builds in Webflow using the native builder
• Own site maintenance: updating visuals, evolving layouts, publishing content, and refining UX
• Build high-performing, conversion-focused landing pages for campaigns and experiments
• Ensure responsive excellence across desktop, tablet, and mobile
• Optimize for speed, accessibility, SEO, and performance best practices
• Partner closely with copy, brand, lifecycle, performance, and SEO teams to ship cohesive web experiences
• Contribute to and evolve our design system and Webflow component library
• Proactively identify opportunities to improve UX, clarity, and conversion

Web Designer – Figma, Webflow

Executive Assistant

• Own complex, multi-time-zone calendar management, prioritizing meetings based on urgency, impact, and strategic value.
• Protect executive time by triaging inbound requests, managing hold blocks, and proactively resolving scheduling conflicts.
• Prepare executives for meetings with agendas, pre-reads, talking points, and supporting materials to ensure they arrive aligned and ready.
• Act as proxy in meetings when needed, capturing detailed notes, clarifying decisions, and driving follow-through on action items.
• Draft, edit, and send communications on behalf of executives with strong executive presence and clarity.
• Serve as the primary point of contact between executives and internal leaders, external partners, and vendors.
• Digest, summarize, and escalate key information, updates, risks, or insights while maintaining strict confidentiality.
• Support the full leadership cadence (weekly business reviews, staff meetings, planning sessions, offsites) by owning agendas, note-taking, action tracking, and follow-through.
• Build and continuously improve systems, templates, and processes that enhance executive productivity.
• Manage end-to-end travel logistics, itineraries, reservations, and expense reporting with meticulous attention to detail.
• Ensure seamless operational execution during high-volume periods, travel, or periods of rapid change.

Executive Assistant – New Grad 2026

DevOps Engineer

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
• Design and implement our infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone, etc.
• Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
• Process handling service requests and provisioning by the customers.
• Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environments
• Work directly with customers to identify, troubleshoot, and resolve operational issues.
• Expert debugging knowledge in Linux and Kubernetes to detect operational issues.
• Be on-call rotation and provide 24x7 off-hours support

Senior Cloud Site Reliability Engineer

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
• Assist in implementing the infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone
• Handle production incidents in enterprise-grade multi-cloud environments according to industry-standard Incident management process
• Process handling service requests and provisioning by the customers
• Manage customer escalations and drive resolution in mission-critical, high-impact production environments
• Work directly with customers to identify, troubleshoot, and resolve operational issues
• Expert debugging knowledge in Linux and Kubernetes to detect operational issues
• Be on-call rotation and provide 24x7 off-hours support