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About the role
Key responsibilities & impact- Lead Solace's development of a strategic plan to serve Veterans as we scale, including opportunities to engage with the VA on potential partnerships.
- Build and sustain relationships with Veteran Service Organizations (VSOs) to expand Solace's reach and credibility with the Veterans community
- Develop clinical protocols, referral pathways, and operational workflows that enable Solace advocates to deliver exceptional care navigation for Veterans
- Serve as the internal expert and voice for Veterans care — educating advocates, physicians, and product teams on VA system navigation, benefits, and Veterans-specific needs
- Collaborate with Solace's Product and Revenue Cycle Management teams to build scalable tools and processes for Veterans programs
- Identify and track quality metrics; drive continuous improvement in outcomes for Veteran members
- Represent Solace in conversations with Congressional stakeholders and federal healthcare policy forums as needed
Requirements
What you’ll need- Deep familiarity with Veterans healthcare, VA’s community care programs, and how VA healthcare operations actually work in practice.
- A track record of building programs and partnerships and an understanding of complex federal healthcare environments
- Exceptional communication skills — equally comfortable presenting to senior federal officials and coaching a frontline advocate
- Ability to engage with federal partners, particularly the VA, to lead partnership discussions
- Genuine passion for Veterans and ensuring they receive the care and services they have earned
- Previous leadership experience in the VA healthcare system (medical center, VISN, or national level) or clinical background (MD, RN, PsyD, LCSW, or similar) with VA experience
- Prior experience working with Veteran Service Organizations or other large organizations who are dedicated to serving Veterans
- Familiarity with TRICARE, Medicare, and Medicare Advantage as they intersect with VA benefits
- Experience in early-stage or high-growth companies where you've had to build programs from scratch
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical protocolsreferral pathwaysoperational workflowsquality metricsprogram developmentpartnership buildingVA healthcare operationsfederal healthcare environmentscare navigation
Soft Skills
communication skillsleadership experiencerelationship buildingcoachingpassion for Veteranscollaborationcontinuous improvementpresentation skillsadvocacy
Certifications
MDRNPsyDLCSW