SoftService

Packaging Operations Manager

SoftService

full-time

Posted on:

Location Type: Hybrid

Location: Brooklyn • New York • 🇺🇸 United States

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Salary

💰 $85,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Oversee all packaging development from concept to production — including design intent, feasibility, sampling, testing, and approval.
  • Source and evaluate new packaging vendors for a wide array of packaging components, including bottles, tops, tubes, amongst others.
  • Partner with the CEO, Product Development and Design teams to translate brand concepts into functional, manufacturable packaging solutions.
  • Lead packaging material selection based on functionality, compatibility with formulas, sustainability goals, and cost considerations.
  • Manage packaging artwork timelines in collaboration with Design and vendors, ensuring dieline accuracy and print quality.
  • Serve as the liaison between Design, Product Development, and external vendors to communicate feedback, manage revisions, and determine next steps for packaging refinement and approval.
  • Drive cost analysis and negotiations with suppliers to optimize packaging spend while maintaining brand standards.
  • Develop and enforce QA standards and protocols for packaging and finished goods to ensure performance, durability, and brand alignment.

Requirements

  • 4–6 years of experience in operations, packaging development, or supply chain within beauty or CPG.
  • Proven track record of managing new product launches and packaging development cycles from ideation through production.
  • Deep understanding of primary and secondary packaging materials, manufacturing processes, and supplier capabilities.
  • Strong experience in vendor management, sourcing, and cost negotiation.
  • Hands-on experience establishing QA protocols, running packaging trials, and implementing inspection processes.
  • Excellent project management and organizational skills; able to manage multiple timelines simultaneously.
  • Proficiency with ERP, PLM, or project management systems (e.g., Airtable).
Benefits
  • Health, vision, and dental insurance
  • 15 days paid time off
  • Observed holidays
  • 5 days sick leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
packaging developmentpackaging materialsQA protocolscost analysisvendor managementsourcingpackaging trialsinspection processesproject managementmanufacturing processes
Soft skills
organizational skillscommunicationcollaborationleadershipnegotiationfeedback managementtimeline managementproblem-solvingattention to detailcreativity
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