Social Factor

Implementation Specialist

• Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions.
• Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential.
• Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
• Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments.
• Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary.

Sprinklr Implementation Specialist