Social Factor

Social Media Manager

• Work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available

Social Media Community Moderator

• Develop strong, growing, digital communities for some of the world's most well-known brands
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts

Solutions Engineer

• Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system.
• Create and QA Sprinklr configurations to ensure the platform is being used optimally.
• Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
• Collaborate with more senior Technical Solutions co-workers to learn, grow, and assist.
• Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes.

Junior Technical Solutions Consultant

Implementation Specialist

• Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions.
• Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential.
• Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
• Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments.
• Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary.

Social Media Community Moderator

Social Media Community Moderator

Junior Technical Solutions Consultant

Sprinklr Implementation Specialist