Social Media Community Moderator

Social Factor

Social Media Community Moderator developing digital communities for well-known brands. Flexible schedules and temporary position available for US-based candidates.

Posted 5/21/2026part-timeRemote • Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Kentucky, Louisiana, Maryland, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available

Requirements

What you’ll need

Previous social media moderation experience is required
Sprinklr certification, Hootsuite, and/or Sprout Social experience is also a plus
Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (a moderation & skills assessment (language assessment if applicable) will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
Personal computer with minimum of Windows 10 and macOS 12.X
Personal internet speed requirement of a minimum of 150 mbps
Personal computer with Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)

Benefits

Comp & perks

Flexible schedules to fit all lifestyles
Work with Fortune 100 and Fortune 500 companies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

social media moderationmultitaskingspellinggrammarreal-time user interactiontroubleshooting

Soft Skills

organizational abilitiescommunication skillscritical thinkingproactive approachhigh energy

Certifications

Sprinklr certification