Technical Account Manager
Adobe
AEMCloud
Program Support Specialist, Educational Services
Snowflake
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $99,000 - $133,800 per year
Job Level
Mid-LevelSenior
Tech Stack
AEM
About the role
- Planning and managing backlog burndown and reachouts for global teams through strategic planning meetings to ensure timely action item follow-through and reporting revenue impact and engagement analysis
- System administration for enterprise LMS (SeerTech), Salesforce and FinancialForce (Certinia)
- Support release of new and updated courses: maintain pricing and SKU worksheets, calculate new currency prices and training fund uplifts, pre/post release testing, and catalog updates
- UAT testing for new features/enhancements and new course releases in the LMS
- Document and maintain financial processes including bookings, revenue types and forecasting; maintain backlog tracking and currency conversions
- Support EDU Operations PM team: schedule and plan ad-hoc project meetings, keep PM tool up-to-date, fill in for primary PMs as needed
- Coordinate cross-functional communication and ensure teams and stakeholders are informed and aligned
- Assist managing vendor relationships and support ticket tracking for system improvements
- Maintain LMS, website updates, and technical system integrations using Adobe Experience Manager, Seertech LMS, etc.
- Partner with internal teams (program leads, EDU sales, IT, Finance, SalesOps, Curriculum) to streamline workflows and identify automation opportunities
- Troubleshoot LMS and customer support issues; provide customer support via cases and email for time sensitive issues
- Maintain and improve process documentation, customer-facing templates, and "How To" articles
- Build and maintain Salesforce and Certinia reports
- Cross-train on all EDU programs to provide customer support coverage as needed
- Advocate for an exceptional customer experience ensuring processes and communications are customer-centric
Requirements
- BA/BS degree or relevant practical experience
- Demonstrated experience supporting complex projects, ideally within an Education Services or customer-focused environment
- 5+ years of experience working in customer-focused education business (for-profit)
- Strong multitasking ability, attention to detail, and capacity to manage multiple concurrent tasks in a high-growth environment
- Proficiency in maintaining complex spreadsheets in Excel and/or Google Sheets
- Experience with Salesforce objects and Salesforce reporting (opportunities/accounts/projects/milestones)
- Experience with Educational systems like PearsonVUE, Certmetrics, Accredible, OpenEdX
- Exceptional communication skills and ability to present plans clearly to management and stakeholders
- Ability to prioritize and complete high-quality work on concurrent projects with acute attention to detail
- Ability to work with technical teams and form relationships with all levels of personnel
- Adept at process formulation and ability to closely follow detailed instructions
- Proficient with LMS administration (Seertech, OpenEdX a plus), Salesforce, GSuite (Google Sheets/docs, Gmail, groups, calendar), Slack, Zoom, MS Excel, BI tools, SurveyMonkey or similar
- Basic understanding of web design concepts (html, CSS) and SAML/SSO and OAuth flows are a plus
- SeerTech LMS experience is a plus
- SmartSheet PM experience is a big plus
- BI platform and/or Snowflake experience is a big plus
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LMS administrationUAT testingExcelGoogle SheetsSalesforceCertiniaAdobe Experience Managerweb design conceptsSAMLOAuth
Soft skills
multitaskingattention to detailcommunicationproject managementcustomer-centricrelationship buildingprocess formulationprioritizationteam collaborationproblem-solving
Similar jobs on JobTailor
Front-End Architect, EDS Expertise
Blue Acorn iCi
AEMAngularAWSAzureCloudDockerGraphQLJavaScriptJenkinsKubernetesReactSCSS+2 more
Tech Lead, App Development
Sutherland
AEMAngularAWSAzureCloudDockerJavaJavaScriptJenkinsKubernetesMicroservicesReact+2 more
Senior Digital Project Manager
Airtable
AEMSpark
Technical Account Manager
Lilt
AEMAWSAzureCloudGoogle Cloud PlatformJavaScriptPythonSOAP