Technical Account Manager

• Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization.
• Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes.
• On-Site Engineering: Ability to gather requirements, propose a product solution, and implement it via code on-site with customers.
• On-site Support and Training: Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform.
• Troubleshooting and Issue Resolution: Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution.
• Technical Consultation and Best Practices: Provide expert technical consultation and guidance to clients on how to best leverage LILT's features and capabilities within their environment, focused on addressing complex, enterprise workflows.
• Feedback Loop: Act as a crucial feedback channel, relaying client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams.
• Documentation and Knowledge Sharing: Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps. Contribute to internal knowledge sharing initiatives.
• Travel: Be willing and able to travel frequently (up to 25-35%) to client sites globally.

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager, Mid-Market

Technical Account Manager

Technical Account Manager II

Technical Account Manager